IT Service Desk Support Role

1 week ago

Sunshine Coast, Australia Ambrose Construct Group Pty Ltd Full time $60,000 - $80,000 per year

Ambrose Construct Group are one of Australia's leading national insurance Builders. Due to our national expansion, we are seeking a Service Desk / Support Technician to assist both staff and our trades with the use, setup, and maintenance of our systems. The successful candidate will be supporting a national user base as the first line of support delivering a high-level of customer service for IT support and technical projects.

To succeed in this role, you will have excellent communication skills and the ability to communicate to staff and trades who are less IT-savvy than yourself. You will have proficient skills to problem solve due to your experience across Microsoft and iOS devices.

Primary Responsibilities:

  • Setting up new devices and assisting team members with technical matters both on their devices and with the company online portals.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write and update training manuals.
  • Maintain daily performance of computer systems.
  • Respond to tickets from trades and team members seeking training and help for our portals.
  • Ask intuitive questions to determine the nature of the ITC queries.
  • Install, clean up, maintain, and run diagnostic programs to resolve computer issues.
  • Resolve technical problems with networks and other ITC systems.
  • Install computer peripherals for users both in person and remotely.
  • Follow up with trades and team members to ensure issues have been resolved to satisfaction.

Skills & Capabilities:

  • A sense of urgency, responsibility and accountability.
  • Trouble shooting and resolving IT and related operational issues.
  • Good general knowledge of technology including basic networking, hardware.
  • Willingness to learn and improve your skills.
  • Ability to clearly document problems and solutions.
  • Strong verbal and written communication skills.
  • Level 1 or greater Helpdesk Experience.
  • Experience with Cherwell service management tool or similar ITSM tools (favourable but not essential).
  • Amazon Web Service or similar IAAS environments - favourable but not essential.
  • Keen interest in programming / Application Support.
  • iOS management.
  • Good level of Microsoft Windows experience, installation and troubleshooting of drivers/applications.

What Ambrose Construct Group can offer:

  • A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
  • A competitive remuneration package based on your experience level.
  • Access to our Employee Assistance Program.
  • A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team's growth.
  • A seamless induction, professional development and learning opportunities.
  • Modern office facilities and resources.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now

  • Service Desk

    1 week ago

    Sunshine Coast, Australia Exclaim IT Full time $60,000 - $90,000 per year

    OverviewLooking for more than just another IT role? This is your chance to join an organisation where your technical expertise directly helps people and communities thrive. Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment. If you're motivated by solving problems, building strong relationships, and...

  • Service Desk Technician

    4 weeks ago

    Sunshine Coast Regional District, Australia Exclaim IT Full time

    OverviewLooking for more than just another IT role? This is your chance to join an organisation where your technical expertise directly helps people and communities thrive. Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment. If you're motivated by solving problems, building strong relationships, and...

  • Service Desk Analyst

    1 week ago

    Gold Coast City, Australia Ardent Leisure Group Limited Full time

    Job Description - Service Desk Analyst (016419) Job Description Service Desk Analyst ( Requisition ID : 016419 ) Description Dreamworld & WhiteWater World, home to Australia’s best thrill rides and waterslides are seeking a Service Desk Analyst to join our IT team. Reporting to the Service Desk Team Lead, you’ll support the smooth running of...

  • Disability Support Worker

    6 hours ago

    Sunshine Coast, Australia Sunny Coast Support Service Full time $104,000 - $130,878 per year

    Disability Support Worker – Sunny Coast Support ServiceJoin a team that truly cares about making a difference.At Sunny Coast Support Service, we're passionate about empowering people with disabilities to live meaningful, independent, and fulfilling lives. Our team is growing, and we're looking for compassionate and reliable Disability Support Workers who...

  • Help Desk ~ November 2022

    2 weeks ago

    Sunshine Coast, Australia Sunny Coast Jobs Full time

    Are you passionate about solving issues? Have you had experience in supporting cloud software and exposure to the common browser related hiccups? Are you the sort of person to follow up tickets until the customer is satisfied with the outcome? We could be a fit for you! This is a remote working position during Australian business hours. Some in person...

  • Customer Service Team Leader

    1 week ago

    Sunshine Coast, Australia Trident Administrative Services Full time

    Lead a passionate customer service team at Sunshine Plaza - Full training provided with ongoing support - Join a national company with long-term career opportunities **Customer Service Team Leader - Sunshine Plaza Shopping Centre** We are currently seeking a proactive and experienced Customer Service Team Leader to oversee daily operations at our customer...

  • Service Desk Specialist

    1 week ago

    Gold Coast, Australia Sharp & Carter Full time

    75k-85k salary + super - ASX listed corporation - 50% off childcare **About The Role**: Sharp and carter are proud to present an opportunity for a Level 2 service desk specialist to work for one of Australia's largest providers of quality early childhood education and care. you will provide Service desk help to a community of Early Education Centers,...

  • Software Support/help Desk Officer

    1 week ago

    Gold Coast, Australia CP Personnel Full time

    Our client is one of Australia’s big players in the timber truss and frame industry with a wide network of fabricators all over the country. This role represents an opportunity to work for a family-owned business who will value your skills and contribution to their ongoing success. To this end, we are seeking a Software Support/Help Desk Officer to join...

  • Customer Service Roles

    2 days ago

    Sunshine Coast, Australia Australia Zoo Full time $45,000 - $65,000 per year

    Customer Service Roles – Australia ZooAre you on the hunt for a change of scenery or want to make an impact with your customer service skills? Then this is the job for you Full Time and Casual opportunities are available, with full training from day one, which means no previous experience is necessary.Immerse yourself in rewarding work, where no two days...

  • Disability Support Worker

    2 weeks ago

    Sunshine, Australia Platinum Disability Support Service Full time

    **Job Title: Disability Support Worker** **Location**: Sunshine VIC 3020 **Job Type**: Subcontract **Pay**: $33 - $45 per hour **Expected Hours**:10 hrs to 20 hrs **About the Role**: We are looking for compassionate, reliable, and motivated **Support Workers** to join our team. You will play a vital role in providing person-centered care and support to...