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CRM Coordinator

2 weeks ago

Chadstone, Victoria, Australia Officeworks Full time $80,000 - $120,000 per year

About Us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

About The Role
We're looking for a CRM Coordinator to join our Customer and Online – Digital Marketing team. In this role, you'll coordinate and deliver end-to-end email marketing campaigns – from briefing and design, through to workflow builds, deployment, and post-campaign reporting.

Working closely with our CRM Lead, you'll take campaign strategies and bring them to life, collaborating with teams across the business to deliver impactful, on-brand communications that drive engagement and sales.

This role is hybrid, with 3 days a week based at our Chadstone Support Office.

What You'll Do

  • Plan, build, and deploy CRM and eDM campaigns to meet business and customer goals
  • Work with internal teams and agencies to develop creative and messaging
  • Use marketing automation tools and Photoshop to design and execute campaigns
  • Monitor performance and share insights to inform future strategies
  • Ensure campaign content meets legal requirements, including the Spam Act
  • Support process improvements to increase CRM program effectiveness

About You
What You'll Bring

  • 1–2 years' experience in CRM or digital marketing (retail experience a bonus)
  • Experience managing campaigns and using marketing automation tools
  • Skills in design programs (Photoshop preferred)
  • Strong organisational skills and attention to detail
  • Ability to manage multiple projects in a fast-paced environment
  • Confident stakeholder management skills across different teams and levels

Tools And Platforms You'll Work With

  • Adobe Campaign Classic
  • PowerBI
  • Photoshop
  • Figma
  • Basic HTML

*Our culture
Benefits*
If you're searching for an organisation that's truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let's make bigger things happen – for all of us We celebrate our teams' uniqueness by offering genuine team member benefits to the Officeworks family:

  • We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
  • Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
  • Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
  • Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
  • We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
  • OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
  • Take advantage of outstanding learning and development programs to support your career growth
  • Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community. and