Senior Review Specialist

Senior Review Specialist

Grade 9/10 ongoing/permanent

Flexible working options

Locations across all Revenue NSW officer - Parramatta, Wollongong, Maitland, Gosford and Lithgow

As NSW's principal revenue agency, Revenue NSW (RNSW) fairly administers State taxation and revenue for, and on behalf of, the people of NSW. RNSW manages fines and administers grants and subsidies to provide valuable assistance to families and enterprises across the state. The agency also recovers debt to provide an equitable outcome for the community.

The successful candidate will report to the Manager Review Branch, Technical Advisory Services and be responsible for: determining complex objections made against decisions of the Chief Commissioner relating to state taxes, duties and grants; and providing assistance to other team members.

Key duties:

• Research, analyse and determine complex objections relating to states taxes, duties and grants.
• Analyse, interpret and apply state tax legislation, rulings and associated case law.
• Write detailed reports, submissions and letters on complex objections.
• Work with the Review Branch managers to initiate and implement change and achieve consistency in decision making.
• Coaching other members of the Review Branch team.
• Use RNSW systems to generate reassessments.
• Provide feedback to Operational branches on objection outcomes.

Challenges:

• Maintaining technical competence. Meeting strict deadlines and customer expectations in a high volume area.
• Explaining decisions to customers and other RNSW staff.
• Writing letters and reports on complex state tax matters that can be easily understood.
• Balancing own case load and providing assistance to other team members.

What you are looking for in a person: able to meet strict deadlines in a high volume area; high verbal and written communication skills; superior analytical skills; negotiation, conflict resolution and problem solving skills in a constantly changing environment; coaching experience; able to work independently and as part of a team; comprehensive knowledge of a State tax or grant legislation: commitment to customer service.

Learn more Please review the Role Description For enquiries regarding this position, please contact Darren Nicholls, Manager Review,

Your application should include a two page cover letter, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and a proud part of the Department of Customer Service. Our mission is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt—ensuring vital services are funded and communities are supported.

We're proud of our diverse, inclusive, and regionally connected team, and we embrace flexible working arrangements that support work-life balance. This role can be based at any of our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or Wollongong—giving you the freedom to work where it suits you best.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 11th November 2025, Tuesday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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