Client Care Coordinator

7 hours ago

Ipswich QLD Australia InvoCare Full time $45,000 - $65,000 per year
Description

Client Care Coordinator – Pet Aftercare Services (Ipswich, QLD)

Compassionate Role | Customer-Facing Opportunity | Support Families Through Meaningful Moments

Have you ever considered a career helping people and families through one of the most emotional times in their lives?

Pets In Peace, part of the InvoCare Group, is Queensland's leading provider of pet cremation services. We proudly partner with veterinary practices and their clients to offer respectful and dignified pet aftercare, supporting grieving families with empathy and professionalism.

We're seeking a caring and detail-oriented Client Care Coordinator to join our Ipswich Client Care Team. This role is central to delivering premium customer service and ensuring the smooth coordination of pet aftercare services. If you're passionate about helping others and thrive in a compassionate, professional environment, we'd love to hear from you.

Key Responsibilities:

  • Provide empathetic support to clients via phone, email, chat, bookings, and social media
  • Coordinate pet viewings, ash collections, and client visits with professionalism and care
  • Prepare viewing rooms and groom pets for client viewings
  • Liaise with internal teams to ensure accurate and timely service delivery
  • Manage client payments, Zip Pay and Vet Pay services
  • Schedule and manage vet, home, and office collections
  • Maintain accurate data entry and reporting
  • Uphold hygiene, presentation, and safety standards
  • Support induction of new veterinary clinics
  • Attend team meetings and contribute to continuous improvement

About You:

  • Emotionally intelligent and compassionate toward animals and people
  • Strong communication and customer service skills
  • Organised, detail-oriented, and professional in presentation
  • Physically capable of lifting moderate weights and standing for extended periods
  • Q Fever vaccinated (or willing to obtain)
  • Comfortable using systems and following procedures
  • A team player who lives our "CARES" values:
    • Collaboration
    • Accountability
    • Responsiveness
    • Excellence
    • Safety

Why Join InvoCare?

  • Reward & recognition programs
  • Tailored induction and training
  • Paid parental and birthday leave
  • Free access to Employee Assistance Program
  • Modern facilities and supportive team culture
  • Diverse and inclusive workplace

Apply Now

If you're looking for a role that makes a difference and supports families in your community, we'd love to hear from you.

Click Apply to submit your application.
To learn more about careers with InvoCare, visit:

Join Pets In Peace as a Client Care Coordinator, supporting families through respectful pet aftercare services. Make a meaningful impact while working with a caring team and a trusted industry leader.

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