Outreach Library Assistant

About Libraries
The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.

About Your New Role
As an Outreach Library Assistant each day will bring its own unique challenges and experiences.

You will travel through the Gold Coast in our Library vans, so a "C" class licence is essential. Your responsibilities will include delivering our hold items, providing home library services, stocking kiosks and maintaining remote little libraries.

Every day will present you with unique opportunities to engage with community members from all walks of life, each bringing their own perspectives, backgrounds, and needs.

We're Looking For People Who Have
To succeed in this role, emotional maturity and resilience are crucial. You will need to navigate various situations with empathy, and adaptability, fostering meaningful connections and effective communication within our diverse community. You will have a keen aptitude for swiftly mastering new technologies and utilising them proficiently to support customers in navigating our diverse range of equipment and resources.

We're currently seeking dedicated individuals for full-time positions. Successful candidates will need a willingness to obtain a HR Licence and demonstrate flexibility, as they may be required to work across the entire Library Service as operational needs dictate.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

If you're passionate about our community and delivering outstanding customer service in a diverse environment we want to hear from you

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing, please click here .

Please note applications will only be assessed if all elements have been completed.

Contact Person

Steve McMahon

Contact Number

Closing Date

Wednesday 8th October 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.