Communications and Engagement Officer

Job description

Agency Department of Health Work unit National Critical Care and Trauma Response Centre

Job title Communications and Engagement Officer Designation Administrative Officer 6

Job type Full time Duration Fixed to 30/06/2027

Salary $96,620 - $107,721 Location Darwin

Position number 18664 RTF Closing 25/09/2025

Contact officer Carla Yeung on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Develop a broad range of communications, digital and social media projects from initial concept development through to delivery,

completion and evaluation to increase brand awareness and ensure the public reputation of the National Critical Care and Trauma

Response Centre is maintained.

Key duties and responsibilities

1. Plan and create engaging content to promote the NCCTRC through social media and digital platforms, publications and the NCCTRC

newsletter.

2. Coordination of the NCCTRC's social media platforms (e.g. Facebook, Twitter, Instagram and LinkedIn), developing monthly content

calendars and reports, and ensuring effective moderation of comments and messages.

3. Work with members of the media and communications team to plan, create and deliver highly engaging, creative and audience-focused

content for social media, communications projects and the NCCTRC newsletter, considering brand guidelines and wider organisational

objectives.

1. Contribute to communications and marketing planning across the NCCTRC.
2. Contribute to the ongoing measurement and evaluation of the NCCTRC's social media, digital and online activity and work on new

ways to demonstrate impact.

6. Work collaboratively with NCCTRC staff and external stakeholders providing advice, guidance and support to planning, developing

and delivering communication projects.

1. Research, develop and publish content for communications for local, national and international projects ensuring that client

requirements are met to a high standard.

8. Ensure compliance with relevant privacy, copyright and information management legislation, policy, guidelines and procedures.

9. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in

order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. High level of digital literacy and Information Technology (IT) skills with the ability to think creatively about developing social media

and digital channels and communities.

2. High level knowledge and understanding of social media management, planning and processes.

3. Strong work ethic and commitment to quality outcomes with a high level of initiative and an ability to work independently to deliver

successful outcomes.

4. Demonstrated high level communication, interpersonal and negotiation skills to enable communication with all levels of stakeholders.

5. Strong writing skills with experience in preparing reports and developing content for a range of communication channels targeting a

variety of audiences including social media, publications and newsletters.

6. Excellent interpersonal, negotiation, conflict resolution and communication skills and an ability to interact effectively with people from

diverse cultures.

Desirable

1. Relevant Tertiary qualification in related field, or evidence of working toward.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and

criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For

immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or

body substances), check with contact person for requirements.

Page 1 of 2

Job Description