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Insurance Training Manager
2 weeks ago
The Insurance Training Manager plays a critical role in supporting the capability and performance of both the Cbus Insurance Operations and Administrator Insurance Operations teams. This role is responsible for designing, delivering, and managing structured, role-based training programs that ensure high-quality member service and compliance with regulatory obligations. Working closely with leaders across the business, the role will drive continuous improvement in training delivery and support a culture of service excellence.
Responsibilities
- Develop and implement the Insurance Training Strategic Plan and supporting framework.
- Collaborate with managers and stakeholders to identify training and development needs across Insurance Operations and Administrator teams.
- Design and deliver structured training programs including induction, group sessions, individual plans, and one-on-one coaching.
- Coordinate and lead training specialists to ensure consistency and alignment with training objectives.
- Apply diverse learning methodologies such as e-learning, workshops, and coaching to suit different learning styles.
- Monitor and report on training effectiveness, identifying themes, gaps, and opportunities for improvement.
- Maintain training and CPD records and provide reporting to support operational and strategic decisions.
- Contribute to the development and maintenance of technical knowledge bases and training materials.
- Support incident management and risk processes by contributing to root cause analysis and remediation activities.
- Foster a high-performance culture focused on member experience and continuous improvement.
- Ensure training programs align with regulatory requirements and support the delivery of the Fund's Insurance Strategy.
- Conduct quarterly and annual reviews of risk controls and collaborate on risk assessments for process changes.
- Formal qualification in learning and development/training (desirable).
- Advanced knowledge of Insurance in Superannuation, particularly Group Insurance, with strong understanding of underwriting and claims.
- People Leadership experience
- Demonstrated experience in managing and delivering structured training programs.
- Proven ability to simplify complex concepts and deliver effective training and coaching.
- Strong understanding of adult learning principles and instructional design.
- Proficiency in learning management systems, e-learning tools, and Microsoft 365 (Teams, SharePoint, PowerPoint, etc.).
- Excellent communication, presentation, and interpersonal skills.
- Strong stakeholder engagement and collaboration capabilities.
- High level of organisation and ability to manage multiple priorities.
- Self-motivated, team-oriented, and committed to service excellence.
- Experience in risk management, including incident escalation, compliance, and control reviews.
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.
We want to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via *******
Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,
Applications Close 6 June 2025
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.
