Energy Sales Specialist

23 hours ago

Melbourne, Victoria, Australia Origin Energy Full time
  • WHV Please apply
  • 6 Months Fixed Term Contract
  • Melbourne based

Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.

About the role:
You'll be part of our Energy Sales Specialist  team, where you'll will be at the heart of everything we do - working with customers. You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility and broadband needs for residential and SME customers are met.

This role works on a rotating roster between 7.30am – 6.30pm Monday – Friday. You must be available to work across these hours. Initial training, 4 weeks, which is held in office.
Key Responsibilites:
Guide new and existing customers through the retention, acquisition and move journey, ensuring utility needs are met whilst delivering outrageously good customer experiencesHaving a clear focus on delivering and improving the customer experience, demonstrating real concern for the customerIdentify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contactUnderstand the product options available and how these can be used to resolve customer needs and/or issues

About You:
Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including phone, email, social and others.Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authorityBe a lateral thinker, thinking for themselves, their team, and the businessDemonstrated sales and negotiation skills.Sales experience preferred but not essential

Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Here's a little about us:
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Function: Customer Service

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