Assistant Customer Support Services Manager

14 hours ago

Stirling, Australia NHS Ayrshire & Arran Full time $90,000 - $120,000 per year

We are looking for dynamic, highly motivated and enthusiastic individuals to undertake the role of Assistant Customer Support Services Manager.

The successful applicant will provide assistance to the Customer Support Services Manager in the setting up and ongoing management of Domestic / Housekeeping, Linen, Laundry, Waste, Material Management Services in all Forth Valley Community hospitals and health centre's ensuring optimum standards of service are provided contributing to the enhancement of patient care and environmental standards in accordance with the NHS Scotland's National Cleaning Services specification.

Be involved in the continuing monitoring of the domestic and housekeeping services within Forth Valley and involvement with the Board representative for the PPP contractors at Forth Valley Royal to ensure that a pleasant, safe and clean environment is provided for patients, visitors and staff that will play a key role in reducing the risk of Healthcare Associated Infection.

Provide day to day management of the Domestic services including Domestic Supervisory Team and Domestic Staff within community sites in line with NHS Forth Valley policies and procedures including Payroll authorisations, absence management, training and development, recruitment and first line grievance and / or disciplinary matters

You will require to be self motivated, conscientious and must be flexible, having the ability to work with minimum supervision. The successful Candidate will have significant management experience, supported with Practical People Management experience, with the ability & confidence to lead a large workforce. Good interpersonal and communication skills are essential for this post.

Ability and willingness to travel throughout the area of service delivery is essential for this post.

The duties of this post require the successful candidate to be a member of the Protecting Vulnerable Groups (PVG) Scheme. More information on this scheme can be found at

For any informal information please contact Karen Nimmo, Customer Services Manager on

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on if there are any reasonable adjustments we can make to assist you with your application and/or interview.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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