Release and Deployment Practice Lead

Overview

The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.

Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It's a new chapter with more possibilities.

Life @ AP+

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Purpose

The Release and Deployment Practice Lead is responsible for the end-to-end design and governance of the ITIL-aligned Release Management, Deployment Management, and Service Validation and Testing practices. This includes oversight of service partner engagement, performance metrics, governance forums, reporting, and training to ensure alignment with AP+ requirements, industry standards, and legislative obligations.

A key focus of the role is stakeholder management to support the seamless onboarding and operational integration of products and services. Through strong collaboration, the Lead fosters continuous improvement in how services are designed, delivered, and evolved to meet customer needs effectively.

Responsibilities

• Lead and govern the end-to-end ITIL Release and Deployment Management practice, encompassing people, processes, and technology.
• Drive enhancements and new capabilities within ServiceNow and other key release management tools.
• Collaborate with other Practice Leads to support the ITSM tool delivery lifecycle for in-scope ServiceNow modules.
• Develop and maintain the practice roadmap and strategic approach.
• Build strong cross-functional relationships across IT and business to design and evolve services.
• Ensure smooth, low-impact deployments through effective release management processes.
• Oversee all phases of Release Management and SDLC for AP+ products and services.
• Analyse current-state systems and processes to support future-state design and implementation.
• Apply Agile methodologies and advise on CI/CD practices to enable automated release pipelines.
• Chair governance forums, manage compliance and security requirements, and monitor industry trends to identify improvement opportunities.

Capabilities

• ITIL4 (required)
• Certified Agile Service Manager / Agile Methodology (Preferred)
• 3+ years experience in Service Management
• Applying Release and Deployment standards across legacy and modern technology architecture
• Knowledge of the payments technology, IT systems and the financial industry

What happens next

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we\'re proud to work together towards this common goal.

If you're ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to recruitment@auspayplus.com.au. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies this role.

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