Switchboard Operator

6 days ago

Adelaide, South Australia SA Health Full time $58,009 - $63,509 per year

Job no: 916793

Work type: Full time

Location: Adelaide CBD

Categories: Administration, Business and Management, Customer service, Call centre

  • Women's and Children's Health Network, Corporate Services, North Adelaide 5006
  • Salary – ASO2, $58,709.00 to $63, % Superannuation and Salary Sacrifice Benefits
  • Full Time, Term Contract (Temporary for 6 months)
  • Shift Work - Operational requirements of Day shift, afternoon shift and night shift

About WCHN

Join the Women's and Children's Health Network (WCHN), South Australia's leading provider of care for women, babies, children and young people. We're shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

  • Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
  • Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
  • Free public transport to and from the Women's and Children's Hospital for SA Health metropolitan hospital staff (excludes network community sites).
  • Support for you and your family via our Employee Assistance Program.
  • Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.

About the role

The Switchboard operator is part of a small team delivering an effective, courteous and professional first point of telephone contact. The role responsibilities include a provision of immediate responses to Code and Emergency Calls; efficient delivery of telecommunication services by directing phone calls, pager requests and public address related messages in line with protocols and telecommunication etiquette.

Key duties of the role

  • Direct calls, pager requests, and announcements per protocol
  • Maintain efficient and professional communications services
  • Deliver friendly and professional first point of contact
  • Respond promptly to emergency calls and codes

Skills and Experience

  • Strong interpersonal skills with ability to relate well to staff, professionals, and the public
  • High-level proficiency in keyboard skills and data entry accuracy
  • Ability to maintain confidentiality at all times
  • Proficient in Microsoft Outlook, Word, and Excel
  • Ability to work under pressure, prioritise tasks, and meet deadlines

Enquiries can be directed to

Rachel Gallagher, Communication Switchboard Supervisor

Want to learn more about career opportunities at WCHN? Click Here to discover how you can Realise Your Potential and join one of our many teams making a positive difference in the community.

Stay connected with us Follow WCHN on LinkedIn to keep up to date with new job opportunities and the latest news from across our network — Click Here to join the conversation

To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

  • Immunisation Requirements Checklist
  • Applicant Documents Checklist

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Want further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Tuesday 14 October 2025 – 11:55pm

Advertised: 30 Sep 2025 Cen. Australia Standard Time

Applications close: 14 Oct 2025 Cen. Australia Daylight Time

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