Client Solutions Consultant

Starling is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present... Engine by Starling.

Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Who are Engine by Starling

Engine is the technology arm of Starling Bank, headquartered in London with offices in Dublin, Sydney and the UK. This role will be based in
Sydney
but may include travel.

We have a
Hybrid
approach to working here at Engine - our preference is that you're located within a commutable distance of Sydney so that we're able to interact and collaborate in person.

Travel
(including international) may be necessary depending on the client and nature of the engagement.

About the role

This role is an exciting opportunity based in Sydney, where you'll be part of the core Engine team working directly with our clients to launch new digital banking propositions across the region and to help drive transformation within existing banks.

The role will put you at the heart of Engine's Delivery function, where you'll be responsible for ensuring the successful implementation of the Engine platform for our clients. You'll work on large-scale programmes, end-to-end, where you'll be expected to manage day-to-day delivery, focusing on a particular functional workstream (eg. Onboarding, Lending, Migration or Payments & Cards). You'll work with clients to understand the challenges they face and help tackle them with a technology-centred approach. Through this, you'll develop a strong understanding of the Engine product and digital banking, applying its uses to markets around the world.

We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll work in tandem with the Product owners and Engineering functions to design and implement solutions that meet client needs. You'll enjoy problem solving, working with a wide variety of stakeholders, and supporting our clients throughout their transformation journeys as well as strong project management skills.

What you'll get to do:

• Build strong relationships at all levels of the client organisation, through pre-sales to implementation
• Understand client vision, challenges and priorities, applying your knowledge of the Engine product
• Work closely with our product team and solution architects to design a solution which meets the needs of the client, and future clients
• Be responsible for the delivery of an area of the solution, representing the client's needs and priorities in internal decision making and planning
• Coordinate solution delivery with Engineering in line with programme timelines
• Support the programme transition from delivery into Run, sharing your knowledge of the client and setting up the Run team for success
• Contribute to the success of the Delivery function as it scales, sharing your learnings from client implementations and establishing our Engine delivery methodologies

Read more about our
Client Consultant, Cam Jarvis's
, time here:

Requirements

Background

• You have experience (5+ years)  in client facing roles, in a consulting role, or at a technology company
• You have experience in financial services and technology delivery
• You have experience delivering complex programmes
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You take ownership and know when to seek external support for risks and issues you identify
• We are looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world

Skills

• You are inquisitive and like the detail of understanding how something does and should work
• You can apply a structured approach to complex or ambiguous problems
• You have a technical aptitude and curiosity
• You are self motivated and are able to work in a highly autonomous environment
• You are comfortable facilitating workshops and discovery sessions
• You have attention to detail
• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• You are flexible in your approach to delivery, our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology

We are looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world.

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial video interview with someone from the Client / Delivery team - 45 mins
• More in depth interview with some more of the team including Regional Director, ideally in our Sydney office - 60 mins
• Final Interview with Delivery Director/VP Client Services ~45 minutes

Benefits

• 25 days holiday. You'll also get your birthday on us

• The option to opt-out of public holidays

• The option to buy/sell up to 5 days of annual leave a year
• 16 hours paid volunteering time a year
• Enhanced Pat & Mat leave
• Perkbox
• Length of service increased annual leave

About Us

You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.