Operations Supervisor

2 days ago

Sydney, New South Wales, Australia Parramatta Full time $80,000 - $120,000 per year

Your opportunity

We're looking for a motivated and organised Operations Supervisor to join our Customer Care Centre (CCC), the heart of Westfield customer support. In this role, you'll oversee the operations, administration, and performance of the Centre across all functions, including Parking, Gift Cards and Membership. You'll ensure efficient service delivery, high standards of customer care, and smooth day-to-day operations while collaborating with teams across departments and Westfield Destinations to deliver great outcomes for our customers.

Day-to-day you will be responsible for:

  • Overseeing the daily operations and administration of the Customer Care Centre.
  • Managing rosters, system performance, and general office needs to keep everything on track.
  • Acting as an escalation point for complex customer issues, working with internal teams to find fast, practical solutions.
  • Monitoring reporting and performance data to identify trends and opportunities for improvement.
  • Working closely with vendors and internal teams to keep systems running smoothly and support seamless service.

This role is permanent full-time, based at our Customer Care Centre in Parramatta, and includes rotating into weekend shifts as part of a monthly roster, with a day off in lieu.

What sets you apart

We're seeking an organised and proactive operations professional with experience in fast-paced customer service or contact centre environments. You'll be confident managing competing priorities, interpreting data to inform decisions, and building strong relationships across teams.

You will be:

  • A strong communicator who builds relationships and drives collaboration across teams.
  • Analytical and solutions-focused, using insights to improve performance and processes.
  • Calm under pressure and great at juggling competing priorities.
  • Proactive and hands-on, with a can-do attitude that keeps things moving.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: 14th November (unless filled prior).

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