Service Technician Lead

Job Title

Service Technician Lead (2IC)

Job Description
Ready to take the next big step in your career?

• Join Vanderlande Industries, a global leader in warehouse automation, at one of Australia's most advanced picking solution sites in Moorebank, Sydney, as a Service Technician Lead (2iC)
• This role is perfect for an experienced Technician who's eager to grow and take on new challenges.
• At our site, you'll gain access to hands-on training and professional development opportunities that go beyond industry standards—helping you build your skills, expand your expertise, and set yourself up for long-term success.

Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.

Established in 1949, Vanderlande has more than 10,000 employees, all committed to moving its customers' businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.

Your Position
Reporting into the Shift Leader,
in this hands-on role, you will be responsible for directing daily workflows to ensure efficient task execution and fostering team development. Your key responsibilities will include maintaining health and safety compliance, optimizing productivity, and ensuring equipment availability.

Additionally, you will manage CMMS reporting and oversee all maintenance and service activities, driving both technical performance and operational safety. As the initial lead during outages, you will resolve issues promptly, maximizing system output while ensuring clear and effective communication with all stakeholders. This role is critical to ensuring the smooth operation of one of our largest distribution centers, helping to meet service level expectations and operational goals

Initially, you'll work a Monday to Friday schedule then we'll transition to a shift work arrangement as we prepare to move to a 24/7 warehouse operation towards the end of the year.

Your Key Responsibilities

• Assisting the Shift Leader by providing hands-on support and guidance to the team, fostering collaboration and high performance through active engagement and mentorship.
• Oversee daily workflows to ensure smooth operations and timely task completion, addressing technical challenges promptly and allocating resources efficiently.
• Enhance productivity and efficiency by implementing best practices and continuous improvement initiatives, monitoring team performance, and identifying areas for improvement.
• Maintain high service quality by closely monitoring processes and outputs, working with the team to meet specifications and exceed customer expectations.
• Utilise the Computerized Maintenance Management System (CMMS) for accurate maintenance activity reporting and tracking, ensuring data is up-to-date and accessible for decision-making.
• Support the achievement of key performance indicators (KPIs) related to operational performance, safety, and customer satisfaction by regularly reviewing performance metrics and implementing strategies to meet targets.

About You
You're a seasoned leader who always looks to add value and create a collaborative team environment. Your commitment to building strong, cohesive teams and driving continuous improvement makes you a vital part of our success.

• A degree, diploma, or certificate in mechanical or electrical engineering, or a related technical field, such as Service Technician Electrical or Mechanical.
• Experience leading small technical teams in an industrial environment is a plus.
• Skills in strategic planning and site development.
• Strong interpersonal skills with the ability to communicate clearly at all levels, both in writing and verbally.
• Analytical abilities to interpret data, control system reports, and diagnostics for efficient equipment management.
• Capability to act as a technical point of contact during escalations and incidents, handling requests from internal and external stakeholders.
• Experience with ASRS (Automated Storage and Retrieval Systems) is beneficial.

What We Offer
A competitive remuneration package will be offered to someone who is a team player with a positive, energetic attitude and work ethic as well as the ability to think outside the square. We offer unlimited career growth and development within the regional and global organisation.

In a world of technology, Vanderlande believes in people – its employees make the difference in everything the company does.

To apply for this unique and exciting opportunity, submit your resume.

Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

ID checks will be performed to verify work entitlements in Australia.