Regional Service Branch Manager

WHY join Schindler?

At Schindler, we are all about our culture We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

At Schindler, We Elevate...

As a leading employer in the urban mobility industry, we look for highly engaging professionals who are driven to grow and advance their careers at a first-class organisation. Our goal is to have a highly motivated and engaged workforce led by talented management in a work environment that is stimulating and attractive to both current and prospective employees.

About the role:

We have a rare opportunity for an experienced Service Operations Manager / Regional Service Branch Manager with a strong background working in a service-based organisation, preferably the lift industry or similar, such as, Fire, Security, HVAC, Plumbing.

The position reports directly to the Regional General Manager for NSW and is responsible for Schindler's largest business unit in Australia. The role will require an effective leader who can motivate, drive and support a highly proficient team of managers through to our industry-leading service teams in the field, whilst overseeing the best service for our customers.   

The role has full responsibility for the P&L of our NSW Service division and will see you managing a team of Service Managers, Key Account Managers and Sales Managers, ensuring that service requirements are delivered on time, on budget and in accordance with all safety and quality procedures.

What's in it for you:

• Highly competitive base (Depending on qualification and industry experience)
• 12% Super
• 15% Annual Bonus
• Excellent opportunity for you to expand your experience at world world-leading Lift company
• Permanent full-time role
• A work/life balance organisation - culture-first approach
• A great learning environment with a local and global team
• Access to the Employee benefits discount scheme
• A wide variety of social activities – even a day off for your birthday
• Brand new purpose-built office in Alexandria with onsite parking or 4-minute walk from Mascot Station

Key Accountabilities:

• Managing key customer relationships, with the ability to understand and act upon customer needs.
• Driving consistent and reliable financial performance, including proven experience in driving business growth and minimising labour costs
• Coordinating manpower to fulfil 100% of job requirements.
• Building and maintaining an effective service management team
• Performance management of both programs and people
• Driving and promoting safe behaviours and culture

What we are looking for:

• Experience working in operations/service management ideally in the lift industry or a similar industry.
• A degree in either business management is highly regarded.
• A motivated and enthusiastic individual with excellent communication skills.
• Strong leadership and business management skills
• A clear commitment to safety, quality, environment and customer relationships
• Previous people management experience, particularly with unionised workforces
• Excellent interpersonal and communication skills, both written and verbal with demonstrated skills in contract negotiation and customer management

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "" button and complete our online application form

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.