Customer Analyst

Customer Analyst - Loyalty

Location: Adelaide, SA

Employment Type: Full-Time

Are you passionate about data, customer behaviour, and turning insights into action? Join our Marketing team as a Customer Analyst - Loyalty, where you'll play a key role in supporting data-driven decisions that enhance customer targeting, campaign performance, and operational effectiveness.

This is an ideal opportunity for someone early in their analytics career - whether you're a recent graduate or have 1-2 years of experience - who thrives on detail, enjoys working with large datasets, and wants to make a meaningful impact across marketing, gaming, hospitality, and loyalty operations.

About the role

This role, reporting into the Senior Analyst, works closely with the marketing team and team members across key business areas including marketing, gaming, food & beverage, and loyalty operations. The key responsibility is to assist with customer list generation, post-campaign reporting support, and routine data checks to ensure high-quality output, as well as;

• Prepare and refine customer marketing lists, applying filters to exclude ineligible members
• Support post-campaign reporting and assist with basic data analysis
• Conduct regular data quality checks to ensure accuracy and completeness
• Assist in creating routine and ad hoc reports and dashboards
• Maintain clear documentation and support data-related administrative tasks
• Ensure compliance with privacy regulations, internal policies, and data usage standards

About you

Your background in Business or Marketing will be broad, customer centric and fast-paced, coupled with excellent numeracy skills, high attention to detail and overall knowledge of marketing communications processes.

Previous experience within the entertainment/casino industry and/or experience working with loyalty programs will be highly desirable (but not preferred), coupled with the below strengths:

• Tertiary qualification in statistics, mathematics, data science, business, or a related field
• Strong numeracy skills and attention to detail
• Proficiency in Microsoft Excel (pivot tables, formulas, basic charts)
• Comfort working with large volumes of data
• Strong interpersonal and communication skills
• Familiarity with Power BI or Tableau (preferred but not essential)
• Experience with SQL, Python, or R is a plus
• 1-2 years in a similar role preferred; recent graduates welcome

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

• Free employee meals available at our employee restaurant.
• In-house dry-cleaning service, which is also available for personal use at a discounted rate.
• Subsidised car parking and public transport tickets.
• Discounts available across SkyCity Adelaide venues.
• Discount health insurance, free flu vaccinations, skin checks and other health checks.
• Employee reward and recognition programs.
• Fantastic career and professional development opportunities.
• Access to Employee Assistance Program (EAP).

If this sounds like the perfect next role for you, we'd love to hear from you Please apply via our online channels.

No recruitment agencies please.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.