Environmental Analyst

SCADA System Alarm Analyst - Position Description SA Water

**Delivering trusted water services for a sustainable and healthy South Australia**

Position Title

SCADA Environment Analyst

Position Number(s)

004667/004669/007100/003397/006572

Manager Title

Team Leader SCADA Applications Support

Business Group

Operations

MoR Title

Manager Operations Control

Business Unit

Production and Treatment

Direct Report’s Title(s)

Not Applicable

What is the unique purpose of the role?

What does the role do?

The key accountabilities unique to this role are:
Key Accountabilities

Accountability Details

Put safety above all else
- Proactively role model effective safety behaviours and implement safety systems in the team (i.e., Mate Watch, SAAM and hazard reporting).

Contribute effectively to the team ensuring efforts are aligned toward achieving team goals
- Build and maintain strong working relationships with staff, focussed on achieving SA Water’s goals.
- Collaborate effectively with key stakeholders across SA Water, providing input into decision making and problem solving to support the SCADA environment.
- Actively role model attributes and behaviours that contribute to a safe, healthy workplace with a positive and constructive culture.
- Provide advice on the SCADA environment in assisting the business in achieving their objectives and business solutions.
- Function as a project resource and undertake tasks allocated.
- Help coordinate training program for SCADA Applications used by external contractors and business users.
- Maintain documentation for training and processes used and managed by the team and their end users.

Systems, technical analysis, and provision of specialist advice
- Provide technical and systems analysis and advice to key stakeholders in the support, maintenance, and enhancement of SA Water’s SCADA environment.
- Effective and efficient classification and resolution of work requests, incidents, and requests for change, relating to SCADA, from Technology Support.
- Work with the business and external parties to develop and negotiate system solutions for their more complex SCADA business requirements.
- Extract, analyse and provide accurate data and information which meets the more complex SCADA requests from customers and management.
- Adherence to and assisting with documenting TS0350 standards and SCADA processes and procedures.

Customer Service
- Demonstrated ability to build ongoing positive relationships with key customers and stakeholders to ensure workable business and technical solutions and the delivery of excellent customer service.

Innovation and systems improvement
- Identify and develop improvements in SCADA environment security, performance, and availability.
- Keep up to date with industry best practice in alarm management and SCADA environment matters.

Provide specialist knowledge and support
- Alarm Management, development, reporting, analysis, and training. Including Stakeholder negotiation and configuration development of alarms.
- RTU, radio and modem configuration, reporting, communication fault diagnosis and remediation, and technical maintenance
- Desktop and technology systems development and maintenance
- SCADA graphics, tag management and backend systems development, maintenance, and support
- Historical data systems reporting, configuration and support. Including stakeholder management with business users and support teams.

Knowledge, skills and experience the role requires

Criteria which will be used for recruitment and selection for this role:
Foundation Knowledge, Skills, Experience and Qualifications

Essential or Desirable

Essential

Essential

Desirable

Desirable

Essential

Strong verbal and written communication skills

Essential

Expertise in Visual Studio\VBA, IsaGRAF and/or Ladder logic programming

Desirable

Demonstrated ability to work with limited supervision

Essential

Who you work with

Key Stakeholder Relationships critical** **to the success of this role:

- Team Leader SCADA Environment and SCADA Environment Support team members
- SA Water Teams: Operations Control Centre, Maintenance, Technology Infrastructure, Technology Support, Technology Networks, Technology Cyber Security, Energy Management, Infrastructure Planning & Strategy, Field Water Quality, Field Operations - Regional, Water Expertise, Engineering, Capital Delivery
- Contract and Alliance Partners e.g., Automation Panel Members (SCADA Integrators), P&T Alliance Partner, Field Operations - Metro Contractor, TRILITY and AdelaideAqua Pty Ltd
- SAPN, Electranet, AEMO
- Other external stakeholders such as customers, contractors, technology vendors, local government, regulatory agencies, and other utilities

Special conditions

Does the role have any unique requirements?
- Participate in rotating 24x7 on call Support Roster as directed by the team lead
- Flexible hours and some after hours as required, some intra and interstate travel (mandatory)
- You will be r