Service Advisor

6 days ago

Sydney, New South Wales, Australia Cars24 Full time $80,000 - $120,000 per year

Excellent Base + Uncapped Earnings | World-Class Employee Benefits | Unlimited Career Growth at Australia's #1 Online Car Dealership

CARS24 is Australia's largest online used car retailer — and we're transforming the automotive experience from end to end.

At our flagship Villawood facility, we're bringing servicing, repair, and warranty into a fully integrated, tech-driven model. To lead this critical function, we're looking for a Servicing & Warranty Advisor who's passionate about helping customers, confident in their mechanical understanding, and ready to run daily operations with excellence.

The Role & What You'll Do

As our Servicing & Warranty Advisor, you'll be the go-to contact for customers needing repairs, maintenance, or warranty assistance. You'll manage the service desk, coordinate with workshop teams, and ensure that every interaction is handled professionally and transparently.

Here's what you'll be doing:

  • Guide customers through the servicing and repair process
  • Manage the day-to-day operations of our service and workshop team
  • Handle warranty claim discussions and help customers navigate outcomes
  • Ensure performance targets and service SLAs are met
  • Upsell additional services that improve vehicle reliability and longevity
  • Liaise between customers and technicians to ensure clarity and trust
  • Keep accurate records and stay across every repair, claim, and recommendation
  • Work onsite Monday–Friday, full-time

Requirements

  • 1 to 2+ years experience in service advising, workshop coordination, or automotive operations
  • Confident communicator with a strong customer-first mindset
  • Ability to explain service needs, costs, and timelines clearly and professionally
  • Highly organised and able to manage service bookings and multiple tasks under pressure
  • Comfortable working between customers and technicians to resolve inquiries and service updates
  • Solid computer skills and experience with service platforms or CRMs
  • Confidence upselling additional products or repairs
  • Valid Australian driver's licence and willingness to undergo a police/background check

Benefits

  • Uncapped earnings (base + super + commission)
  • Monthly $60 phone allowance
  • Employee Assistance Program
  • Performance-based bonuses
  • Access to a $500 annual wellness allowance
  • Ground-up opportunity to shape how service & warranty work in a unique AutoTech dealership
  • Work with a high-performing, collaborative team that values growth and trust

If you're ready to manage a next-gen service and warranty operation — and you care about quality, teamwork, and customer outcomes — apply today and help shape the future of servicing at CARS24.

  • Service Advisor

    7 days ago

    Sydney, New South Wales, Australia Inchcape Full time $60,000 - $90,000 per year

    Are you passionate about the automotive industry and dedicated to providing top-notch customer service? Subaru Parramatta is seeking a skilled and motivated Service Advisor to join our team and ensure our customers receive the best service experience.What's the opportunity?As a Service Advisor, you will be the face of our service department, providing...

  • Customer & Stakeholder Advisor

    2 days ago

    Sydney, New South Wales, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationNSW - Rockdale Job Description SummaryExciting new opportunity for an experienced Advisor to join ConnectSydney About the RoleConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and strive to...

  • Service Advisor

    6 days ago

    Sydney, New South Wales, Australia Cars24 Full time $80,000 - $120,000 per year

    Excellent Base + Uncapped Earnings | World-Class Employee Benefits | Unlimited Career Growth at Australia's #1 Online Car Dealership CARS24 is Australia's largest online used car retailer — and we're transforming the automotive experience from end to end.At our flagship Villawood facility, we're bringing servicing, repair, and warranty into a fully...

  • Service Advisor

    1 week ago

    Sydney, New South Wales, Australia Paul Wakeling Motor Group Full time $60,000 - $80,000 per year

    Position Title:   Service Advisor / Service ReceptionistDepartment: ServiceLocation of the Role: CampbelltownEmployment Type: Full TimeOverview of the company:Wakeling Automotive is made up of over 350 employees across 10 locations located in both the Macarthur region, the Southern Highlands and the Illawarra region. Wakeling Automotive has 16 new car...

  • Service Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Eagers Automotive Full time $60,000 - $80,000 per year

    At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.Service AdvisorDo you have what it takes to be our next Service Advisor?As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person...

  • Trainee or Experienced Service Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Phil Gilbert Toyota Full time $70,000 - $120,000 per year

    Service Advisor (Trainee or Experienced) | CroydonPhil Gilbert Motor Group is a proudly family-owned, award-winning dealership with a strong focus on innovation, diversity, and customer service. With over 200 staff across two prominent locations in Lidcombe and Croydon, we're a trusted name in Western Sydney — and we're growing.We're looking for...

  • Advisor, Wellbeing

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Role-Advisor, Wellbeing and SafetyGrade: Clerk Grade 7/8Salary Range: $113,574 - $125,720 plus super plus leave loading and superannuationDuration : Ongoing/PermanentLocation : Sydney/Parramatta/Gosford-FlexibleApplications Close: Monday 20 October :59AM)About SafeWork NSWSafeWork NSW is the state's workplace health and safety regulator. Our focus is...

  • Assistant Advisor Governance

    7 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $99,338 - $110,271 per year

    **Assistant Advisor, Governance and Assurance - Office of the Registrar General (ORG)Grade:Clerk Grade 5/6Salary range:$99,938 - $110,271 + superannuation and leave loadingDuration:Ongoing, Full-timeLocation:**Sydney, McKell Building (Flexible working arrangements are currently in place) Office attendance required 2 -3 days per week.About UsORG is...

  • Advisor Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $90,000 - $123,000 per year

    Advisor, Engagement - Innovation & Stakeholder ManagementOngoing/ Permanent role with Revenue NSWLocations: Parramatta, Gosford, Maitland, Lithgow or WollongongHybrid working available.The Taxes & Grants division within Revenue NSW is seeking to fill the role of Advisor, Engagement and create a talent pool for future opportunities. We are looking for a...

  • Advisor Policy and Compliance

    7 days ago

    Sydney, New South Wales, Australia Service NSW Full time $105,986 - $124,957 per year

    Advisor Policy and ComplianceSNSW Grade 7/8 ($105,986 - $124,957), plus employer's contribution to superannuation and annual leave loadingTemporary, Full Time - to 28 February 2026Location: Haymarket, Parramatta, or GosfordHybrid - 2 days in office per weekAbout the team: Our Governance, Risk, Compliance and Safety team is a dedicated group of professionals...