Senior Digital Business Analyst

• Great opportunity to collaboratively deliver travel agent facing digital and content experiences with an industry leader
• Challenge yourself to produce in a high performing cross-functional Digital and Operations team
• Full-time permanent position based at our Head Office in Mascot, Sydney

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As the
Senior
Digital Business Analyst
, you will support the Digital Product Owner, in facilitating the transformation of customer and business problems into solutions, and is responsible for translating solutions into succinct, effective documentation so that the team is engaged and aligned. You will define improvements to features and processes, assist decision-makers in gathering information to make decisions, support in quality assurance-test solutions, and effectively communicates in detail how features and processes work.

This role will support the Qantas Agency Connect platform, which is the B2B servicing platform that empowers travel agents with tools to efficiently manage customers on Qantas flights. You will work with Global Sales and Distribution for the Qantas Agency Connect Site team, to manage the information technology requirements for Travel Agency websites, as well as work on projects across the business that help deliver best-in-class servicing requirements for our indirect channels.

You'll have:

• 5+ years of experience as a Business Analyst within the Digital environment
• 1+ years of experience in, and a passion for Agile ways of working
• Salesforce platform experience
• Aviation or Travel Agency industry experience (will be highly regarded)
• Strong understanding and use of modern digital frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, process mapping, flow charting, continuous improvement, test automation and others
• Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
• Can solve, and lead the solving of, strategic problems of high complexity
• Proven ability to meet goals and deadlines with an excellent attention to detail
• Able to work with a high degree of autonomy and is proactive with initiative and a bias for yes
• Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics and ability to compare data sets to deduce accurate insights
• Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, etc.)
• Well-rounded digital, application, infrastructure, mobile, UI and UX knowledge
• Able to understand legal, regulatory and corporate stipulations and evaluate risk and articulate using technical and business language

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close
on the 19th of October

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.