Family Violence Intake and Assessment Practitioner

• Permanent part-time role, 0.8 FTE (4 days per week) based at Orange Door, Bentleigh
• SCHADS Level 6, $112,304.77 FTE (plus super and salary packaging)
• Make a real impact in the lives of women, girls and families

Role Purpose

The Orange Door Bentleigh forms part of a network of Support and Safety Hubs across Victoria to provide a way for women, children and young people experiencing family violence, and families in need of support with the care, development and wellbeing of children and young people, to access coordinated support from community, health and justice services.

As a key contributor to The Orange Door, the role of the Family Violence Intake and Assessment Practitioner is to deliver screening and triage, assessment, crisis responses, service planning, allocation and coordinated referrals.

Using your skills and experience, you will assess and prioritise risk and needs, provide targeted interventions, and support clients through phone, in-person, and outreach services. You will work collaboratively to ensure safe, informed practice, participate in case planning, and contribute to continuous service improvement.

Key Responsibilities

• Conduct screening, triage, assessment, crisis response, service planning, and referrals aligned with practice frameworks and risk tools.
• Assess and prioritise risk and needs of women and children experiencing family violence within a multidisciplinary team.
• Provide support via phone, in-person at the hub, and outreach services.
• Collaborate on integrated risk assessment and planning, including case conferences.
• Refer clients to specialist practitioners or leaders when needed for safe practice.
• Initiate Central Information Point (CIP) requests and service allocations.
• Apply for client brokerage and navigate broader service systems.
• Maintain accurate records in the CRM system, ensuring compliance with privacy and information sharing policies.
• Engage in training, supervision, and contribute to service model improvements.
• Share learnings and integrated approaches across the Orange Door and GSANZ teams.

About you

• Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential in accordance with REC 209
• Demonstrated ability to work in a fast paced, high pressured environment
• Demonstrated knowledge and understanding of the diverse range of referral and support options available to women and children who have experienced family violence, vulnerable families presenting with complex needs and perpetrators of family violence within the Bayside Peninsula region
• Demonstrated knowledge of the Best Interest Principles and the ability to undertake Best Interest Assessments of children
• Knowledge of cultural safety requirements and ability to develop cultural safety action plans with clients when required
• Demonstrated knowledge or experience within Women and Children's Family Violence Services, Integrated Family Services, Men's Referral Services, DHHS Child Protection and/or Aboriginal Community Service Organisations
• Ability to positively contribute to consultation processes, communities of practice, reflective practice and continuous improvement processes

Family Violence Minimum Mandatory Qualifications under Recommendation 209

As per the minimum mandatory qualifications requirements via

All candidates wishing to apply for this role must be able to demonstrate that they:

1. are considered EXEMPT under the policy OR
2. hold a Bachelor of Social Work or other equivalent qualification OR
3. have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements. OR
4. hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don't hesitate to contact to discuss this further.

About Us

Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave (where relevant), paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• • more

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 17 September 2025

To view the position description, please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.