Client Intake Coordinator

3 days ago

Melbourne, Victoria, Australia Sensible Care Pty Ltd Full time $60,000 - $90,000 per year

At Sensible Care, we believe every person deserves access to respectful, compassionate, and tailored aged care support. As a trusted provider of Home Care Packages across Melbourne, Geelong, and regional Victoria and Queensland, we're proud of our reputation for ethical, client-centred care.

We're looking for a Client Intake Coordinator to guide families through their very first steps with us. You'll be the welcoming voice on the phone, the reassuring contact by email, and the trusted first connection for people navigating their care options.


What You'll Do
  • Be the first point of contact for new clients and families, making a complex process simple and reassuring
  • Listen with empathy, assess needs, and guide enquiries toward the right funding and service pathways
  • Coordinate onboarding, collecting documents, scheduling assessments, and ensuring a smooth handover
  • Educate clients and families on services, funding models, and self-management options in clear, simple language
  • Represent Sensible Care in the community, building relationships with referral partners and attending events to raise awareness of our services
  • Support growth and improvement by tracking referral trends and contributing ideas to strengthen the intake journey

What We're Looking For
  • A natural communicator who enjoys helping people feel at ease
  • Knowledge of aged care or community services, especially Home Care Packages/Support at Home (advantageous)
  • Experience in intake, referrals, or client services with a people-first approach
  • Strong organisational and follow-up skills, with attention to detail
  • Confidence using digital systems and learning new tools
  • A passion for client advocacy and values-driven care

Why Join Us?
  • Be part of a supportive, ethical team making a real difference in people's lives
  • Great organisational culture and friendly team
  • Opportunities for career growth and professional development
  • Play an active role in shaping how our community connects with aged care support

Apply Now

If you're ready to be the guiding voice that helps families take their first step toward support, please submit your resume and a cover letter.

Sensible Care – Care you can trust, delivered with respect.

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