Research & Evaluation Officer

About the Agency

As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and my health App.

About the Division

When you step into our Digital Solutions Division, your creativity and analytical skills become an integral part of shaping our national digital health ecosystem. We're leading the way in shaping the digital landscape, establishing connectivity standards, and designing user-friendly interfaces. As custodians of this ecosystem, we manage products through comprehensive analysis, innovative architecture, and user-centric design. Your expertise will be instrumental in crafting a seamless digital health journey. This is your opportunity to leave a lasting imprint in the realm of digital health.

About the Role

The Agency are currently recruiting for a Research and Evaluation Officer (APS5) to join our team on a Full-time ongoing position. Reporting to the Senior Evaluation Officer (Research, Evaluation & Statistics SN), the Research & Evaluation Officer contributes to the design, development, and implementation of methodologies that accurately reflect user attitudes, knowledge, and behaviours, while also evaluating the impact of the digital health ecosystem.

This role is accountable for:

• Manage impact evaluation projects in a timely, accurate, and collaborative manner to support the Agency's strategic objectives.
• Design, develop, and implement research and evaluation methodologies using online quantitative and qualitative techniques, as well as in-person and in-situ studies conducted through the Agency's Experience Centre.
• Support the Senior Evaluation Officer (Research, Evaluation & Statistics SN) in promoting evaluation practices and performance monitoring across the Agency.

This role involves moderately complex to complex work performed under limited direction, with accountability for managing workflow and making independent decisions within a defined area of responsibility. The Research & Evaluation Officer provides policy advice informed by relevant legislation and may conduct specialist research, analysis, investigations, and operational support tasks. The position often involves public engagement, requiring clear communication and professional advice to a diverse range of stakeholders. Additionally, the role may include supervising junior staff, managing performance, allocating tasks, and identifying opportunities for on-the-job training.

Skills and Experience

• Tertiary qualification in a relevant health, research, or analytics discipline with associated experience.
• You will have exposure to research and evaluation design, development and implementation for policy reform.
• Proven experience in stakeholder management to achieve project or operational objectives, with the ability to anticipate stakeholders' needs and expectations.
• Clear verbal, written and presentation communication skills with the ability to communicate clearly and concisely across technology and business teams.
• Capable of working independently, with minimal guidance, while adhering to established priorities, practices, and methodologies to deliver high-quality results.

For all queries relating to the responsibilities of the position, please contact Tracey Davenport at

Our Benefits

• Ask us about our
  salary increases
  , annual performance reviews and
  superannuation
  employer contribution of 15.4%.
• Salary packaging
  (also known as salary sacrifice) is available.
• Annual Christmas closedown
  – with no leave deduction
• Our
  Wellbeing Sessions & Employee Assistance Program
  will give you the best opportunity to balance work and life.
• Work From Home & Attractive Flexible Working Arrangement
  s: All staff can apply for flexible work arrangements that offer a range of options for how, when and where you work.
• Collaborative workspaces
  with new technology available within central locations.
• Agency Study bank
  : Our employees are eligible for financial assistance up to 100% of costs and up to 7.5 hours per week study leave as per our study assistance guidelines.
• Generous leave opportunities
  including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence, Half Pay option, and Portability of leave across most State and Federal government agencies.
• TOIL
  : in lieu of reasonable hours worked is offered also to EL staff however requires recording of hours worked.

Eligibility

• Ability to obtain and maintain Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
• Ability to obtain and maintain national police check.
• Australian Citizenship is a condition of eligibility.

Application

To apply for the role, please submit your resume and a cover letter (1 page maximum) addressing the skills and experience requirements above and outlined in the position description. Please contact the recruitment team at with queries relating to the application process.

Closing Date
: Thursday 25 September 2025, 11pm (AEST)

Salary
: $87,584 to $94,719 plus 15.4% Superannuation.