Client Success Account Manager

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

We're looking for a Client Relations Account Manager to join our ever-evolving Worldpay for Platforms APAC Customer Experience team to help us unleash the potential of every business.

About the team

WorldPay for Platforms Business unit is recognized as a global leader in financial technology, Payments, and e-commerce. Our deep understanding of the Payment ecosystem collaborative mantra and platform flexibility enables our teams to create integrated payment experiences that deliver improved customer loyalty, software utility and value to our vertical SaaS partners.

We function in a professional and agile environment that thrives on collaboration and teamwork.  Harboring an engaged and passionate team, our modern Australian Head Office is located at Technology Park on Brisbane's Southside.

What you'll own as the Client Relations Account Manager

·       Provide exceptional customer service throughout the client life cycle.

·       Utilize customer interactions to identify upsell or cross sell opportunities.

·       Ensure all policies and process documents are updated and managed in line with changing business needs including client records.

·       Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organization.

·       Effectively communicate the progress of initiatives to internal and external stakeholders.

·       Develop and undertake effective initiatives to positively promote client retention.

·       Assist with challenging client requests or issue escalations as needed.

·       Build and maintain strong, long-lasting customer relationships with a portfolio of partners and direct clients including their operational, sales, and marketing teams.

·       Proactively and regularly contact all clients within the portfolio via email and phone, with the objective of increasing transactions and revenue for Worldpay and developing new business from these existing clients.

·       Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required.

·       Promptly update platforms with records of opportunities, application form details, all stages of the sales support process and related activities.

·       Contribute positively to the organizational culture.

·       Perform any other duties that fall within your skill set, that are reasonably requested of you.

·       This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.

·       Other related duties as assigned.

What you'll bring

·       Formal qualifications in customer engagement or customer contact will be highly regarded

·       Qualifications gained within the Financial Services Industry will be highly regarded

·       Previous experience providing excellent customer service/support/sales/client facing roles.

·       Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients.

·       Experience successfully delivering client-focused solutions to meet customer needs.

·       Demonstrated ability to undertake both simple and complex customer interactions.

·       Ability to listen and understand a client's business, pain points and tailor a solution to their individual needs.

·       Experience managing and meeting expectations both internally and externally.

·       Demonstrable experience working to and exceeding KPIs.

·       The ability to absorb substantial information regarding Platforms' services and variations of those across the client base.

·       Proven ability to determine and action the correct response/solution for client enquiries and requests.

·       Sound time management skills including the ability to meet deadlines.

·       Excellent interpersonal skills.

·       Effective communicator both written and verbally with the ability to vary communication style to suit the audience including strong influencing, negotiating and dispute resolution skills.

·       Strong organisational skills and ability to manage multiple projects and relationships simultaneously.

·       The ability to collaborate within and outside of your immediate team.

·       Strong business acumen.

·       Ability to work autonomously.

·       Intermediate skills with Excel, Word, Outlook and PowerPoint.

It's a bonus if you have

• To learn more about the behaviors we value, checkout our values and behaviors.]

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.