Business Analyst – Not-for-Profit

3 days ago

Sydney, New South Wales, Australia mySMB Full time $90,000 - $120,000 per year

About

helps small and medium businesses (SMBs) thrive by combining practical business know-how with the power of AI. We provide tools, guidance, and community support that make running a business simpler, smarter, and more productive. Our team is focused on helping SMBs understand and adopt AI in ways that drive real outcomes - from efficiency gains to smarter decision-making. At , we believe AI isn't about replacing people, it's about empowering people and businesses to do their best work.

Role Overview

This role supports the product, content, and client engagement teams by analysing not-for-profit (NFP) and tech for social impact (TSI) business processes and translating them into effective digital and AI-enabled solutions. With deep knowledge of NFP operating environments, the Business Analyst will ensure that 's offerings are practical, relevant, and impactful for NFPs and social enterprises.

The role contributes directly to 's mission by designing and optimising NFP/TSI processes, identifying opportunities for efficiency, and ensuring solutions integrate with platforms such as FunRaisin and other sector-specific technologies.

Key Responsibilities


• Analyse and document NFP and TSI processes across fundraising, donor engagement, volunteer management, compliance, and reporting.


• Work with stakeholders to translate organisational needs into functional requirements for digital and AI-enabled solutions.


• Map and evaluate NFP-focused tools (e.g., FunRaisin, Salesforce NFP Cloud, Blackbaud, and similar platforms) that best support fundraising, donor relations, and operational transparency.


• Support the design and implementation of workflow automation, dashboards, and impact reporting to enhance transparency and decision-making.


• Collaborate with product, technical, and content teams to ensure solutions align with sector needs and 's strategy.


• Provide subject matter expertise on NFP/TSI challenges in Australia and New Zealand, including compliance and governance.


• Monitor solution performance and recommend continuous improvement initiatives to maximise social impact.

Skills, Knowledge & Experience

Essential:


• 5+ years' experience as a Business Analyst or Process Analyst, ideally within the not-for-profit or social enterprise sector.


• Strong understanding of NFP/TSI business processes, including fundraising, donor lifecycle management, and volunteer engagement.


• Demonstrated experience mapping, analysing, and improving NFP workflows.


• Hands-on experience with NFP-specific platforms such as FunRaisin, Blackbaud, or Salesforce NFP Cloud.


• Ability to translate business requirements into clear technical and functional documentation.


• Excellent communication and stakeholder engagement skills, particularly with mission-driven organisations.

Desirable:


• Experience with AI/automation platforms and impact measurement tools (e.g., data visualisation, predictive donor analytics).


• Knowledge of compliance and reporting standards relevant to NFPs in Australia and New Zealand.


• Exposure to grant management systems, donor CRMs, and event fundraising technologies.


• Experience consulting to or working within tech-for-good or social impact initiatives.

Attributes We Value at


• A proactive and problem-solving mindset


• Strong communication and collaboration skills


• Curiosity about AI and new technologies


• Willingness to adapt in a fast-moving environment


• Genuine passion for supporting NFPs and driving social impact.

This position description may evolve as the business grows and priorities shift. Apply here or send your resume to

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