Cinema Operations Group Bookings Lead

Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Event Cinemas

Event Cinemas set itself apart with a world of entertainment experiences under one roof. We set the global standard for premium cinema and with every interaction, we aim to leave a memorable mark, always evolving to keep things fresh and provide a welcoming and playful atmosphere. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you And loving movies is a big bonus

About the Role

We are on the hunt for an experienced operations lead to assist the General Manager and Assistant General Manager in bringing our vision, purpose and values to life in the role of Cinema Group Bookings Lead. From shaking cocktails in Gold Class, to popping popcorn, delivering outstanding customer and client experiences will be at the forefront of everything you do You will deliver success by leading from the front and giving our clients an experience out of the ordinary.

Cinema Group Bookings Lead Accountabilities

In addition to Cinema Worker level 5 key accountabilities, this role will also be accountable for:

• Coordinate, manage, and oversee execution of conferences and events at a site level
• Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
• Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
• General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training
• Operates flexibly between work areas.
• Responsible for all primary cash handling and associated procedures.
• Leading all local in-bound Conference and Event inquiries (from inquiry to event execution)
• Liaising with the EVENT HQ Sales Team to execute Conference and Events flowing through from corporate inquiries.
• Monitor all contractual agreements pertaining to events, group bookings and special concessions.
• Coordinating internally with the Operations, Food & Beverage, and Technical Teams to deliver memorable events for our clients and their guests; including circulating run sheet/event order to all departments.
• Conduct site inspections, handle group event inquiry calls, refer sales leads concerning multi- site, national bookings, or bulk voucher purchases to EVENT HQ Sales Team.
• Forward correct confirmation letters, contracts, terms, and conditions to client in line with company policies and procedures.
• Managing accounts (from invoice generation to payment)
• Maintain impeccable filing system of current and pending quotations/ functions.
• Maintain regular contact with client to follow up on progress of the function
• Effectively utilise Vista - VGS and Programming for events.

Skills and Experience

These are the desired skills and experience for this role:

Previous experience with sales figures preferred.

Above average level computer literacy.

Previous supervisory experience in a conference and events role, retail, food service or hospitality/ leisure environment.

First Aid Certification.

RSA (Relevant to state/territory requirements)

Behavioural Capabilities

The following are the mindsets and behaviours required for this role:

Customer Focused: Dedicated towards delivering excellence in customer sentiment.

Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business.

Strong interpersonal skills and relationship building skills: People focused with a strong ability to build favourable relationships with people from a broad range of backgrounds.

Sound commercial acumen: Understand opportunities to reduce costs or grow revenue to maximise profitability across the business.

Effective communication skills, both oral and written: An ability to communicate clearly with anyone, across a variety of diverse backgrounds.

Self-Motivated: Use initiative to drive the goals and needs of the business.

Ability to lead and coach team members: Be passionate and committed to developing team members, empowering them to reach their full potential.

Attention to detail and ability to plan: Have a strong attention to detail as well as a demonstrated ability to plan and execute a variety of different tasks.

Flexibility and Adaptability: Acts with agility, maintaining a dynamic approach to suit the changing needs of the business.

Benefits & Perks

Incredible team member discounts from your first day on-the-job.

50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

Awesome winter and summer savings and discounts at Thredbo.

Rapid career growth opportunities through our EVT network.

Local community involvement, volunteering and charitable giving.

Australia and NZ's largest and most diverse experiences company

Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.