Information Technology Support Officer

About Defy IT

Defy IT is a leading provider of IT services across cybersecurity, cloud solutions, and managed IT support. We help businesses modernise, protect, and scale their technology so they can focus on growth. Our culture is built on innovation, accountability, and results, both for our clients and our team.

Position Overview

We are seeking a dynamic and skilled IT Support Officer to join our high-performance team on a part-time basis. This role is ideal for someone in the early stages of their career looking to grow and develop with us. The successful candidate will play a pivotal role in providing fast and detail-oriented customer service support, and fostering long-term relationships with our customers.

Key Responsibilities

Your core focus will be providing technical support services to our customers, via phone, email, by remote support or onsite in collaboration with our director. 

• Hardware and Software Support: Provide technical support to employees, troubleshoot hardware and software issues, and ensure all IT-related problems are resolved promptly either onsite or within our office.
• Installation and Maintenance: Assist in the setup, installation, configuration, and maintenance of computer systems, peripherals, and network devices either onsite or within our office.
• Software Updates: Assist in keeping software and operating systems up-to-date, ensuring security patches and updates are applied as necessary either onsite or within our office.
• Inventory Management: Maintain an inventory of IT assets, track hardware and software licenses, and coordinate equipment procurement.
• Documentation: Create and update technical documentation, including manuals and guides for users.
• User Training: Conduct user training sessions on basic IT tools and procedures either onsite or within our office.
• Quoting and Solutions Consulting: provide technical solutions to our customers
• Backup and Recovery: Assist in implementing and monitoring data backup and recovery procedures to ensure data integrity.

As a small business, sometimes we all jump in and help with whatever needs to be done, so a flexible and proactive approach to work will suit this role and business well.

Each time you onboard a new client, you will be paid a bonus. Other company incentives we offer include:

• Birthday Leave – A paid day to celebrate your birthday
• Negotiable study assistance available for employees willing to attain further qualifications in cyber security and IT
• Opportunities to attain industry qualifications in the cyber security and information technology industries
• Opportunities to attain practical experience in the IT sector beyond your day-to-day role
• Company-supplied mobile device and laptop
• Unlimited Coffee

The days you work will be mutually agreed upon the week prior, however we are looking for someone to work 2 – 4 days per week, between the hours of 8am and 6pm, which could include working within school hours. 

Qualifications/Experience/Skills

You will be a standout candidate if you:

• Have attained or are working towards a Certificate III or Diploma in Information Technology, or a related field
• Have experience in a IT Support role with a minimum of six months of experience
• Self-manage workload and excellent task prioritisation skills
• Have a keen interest in the IT industry and have a basic understanding of business IT solutions
• Creative thinker with good eye for content ideas and creative sales propositions
• Attention to detail, especially when selling distinct packages under different business names
• Have excellent communication and presentation skills
• Have effective negotiating and customer service skills
• The candidate should have a minimum P2 licence and their own vehicle

How to Apply:

If you are passionate about starting your career in IT and Cyber Security, and thrive in a collaborative and technical innovative environment, we invite you to apply for the position with a cover letter and resume. 

Defy IT is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, however please note that due to the nature of our client contract requirements, we are only able to consider applications who hold Australian Citizenship or Australian Permanent Residency.

We are also unable to consider applications for remote workers as the nature of our business requires office attendance.

Ready to apply?

If you're competitive, motivated, and want a role where your success directly boosts your earnings, we want to hear from you.

Send us your CV and a short cover note outlining your sales experience and results by Linkedin

Applications close: 30 September 2025 but may close sooner. We will then review applications and fill the vacancy.