Project Manager

Company Description
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description
The role of
Project Manager - Equity of Access
, is an
18-month fixed term
role to lead the implementation of a large scale corporate project.

A key pillar of AFCA's 3 year strategy is
Equity of Access
. We want to ensure fairness and equity across all of AFCA's services, so that every Australian can access the support they need.  This program will involve a
large scale cultural change program
as we shift our attention to supporting our people to meet the diverse needs of the community we serve along with changing our processes and technology to ensure any barriers to access are removed.

This is a unique opportunity in AFCA, suiting a Project Manager with experience in
business transformation initiatives
at an organisational wide level.

Typically, in this role you will:

• Partner with the relevant internal stakeholders to plan, define and implement project scope, objectives, timelines and deliverables in line with AFCA project management framework.
• Establish ongoing governance arrangements and structure including formal reporting arrangements on project progress.
• Develop project plan, costing, resource plans and relevant project documentation
• Undertake quality assurance activities.
• Be accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes.
• Determine and manage project risk analysis and review risk mitigation plans regularly.
• Be accountable for the management of the project budget, ensuring appropriate tracking and financial allocation.
• Project reporting / tracking (progress / financial)
• Develop and maintain robust reporting to relevant internal and external stakeholders, ensuring current status and risks / issues are clearly defined and articulated.

Qualifications
About You:
To thrive in this role, you should have:

• Project Management Expertise: Proven experience delivering complex projects or business improvement initiatives, ideally in the financial services or government sectors.
• Strategic Thinking: Ability to align project delivery with broader organisational goals and quality standards.
• Financial Management Experience: Specifically benefit management/realisation and tracking, business case development, budgeting and forecasting
• Change Leadership: Experience supporting transformation and embedding new frameworks or technologies.
• Stakeholder Engagement: Strong communication and collaboration skills, with the ability to influence and engage across all levels.
• Technical Proficiency: Comfortable with project tools and systems, and confident in managing reporting, documentation, and quality assurance processes.

Additional Information
What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply
If you're ready to make a significant impact and lead projects to success, we want to hear from you Apply now and be part of a team that drives meaningful change.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.