Pre Departure

Icon Agency is seeking a Pre Departure and Settlement Services Officer to lead impactful work under the Pacific Engagement Visa Support Service, helping communities across the Pacific and Timor Leste prepare for life in Australia.

This is a part-time (4 days a week) role, offered on a fixed term contract until June 2026 -with potential to extend.

Pre Departure and Settlement Services Officer

Melbourne | Sydney | Canberra | Brisbane

At ICON we believe communications can change lives. We're now seeking a Pre Departure and Settlement Services Officer to lead the delivery of pre-departure support under the Pacific Engagement Visa (PEV) initiative.

This is a rare opportunity to use your skills to support new arrivals as they begin their journey in Australia, while collaborating with government, corporate, and community partners.

Ideally this role will be based out of our Melbourne office, however we are also open to Sydney, Brisbane and Canberra based candidates.

What you'll do

• Deliver pre-departure and settlement services across the Pacific and Timor Leste.
• Develop and deliver resources, briefings, and training for in-country teams.
• Collaborate with both program partners and government stakeholders.
• Deliver engaging webinars and workshops to help people prepare for their departure to and life in Australia.
• Provide tailored support to PEV holders about access to services in Australia.
• Provide advice on people movement challenges and barriers to settlement.

About you

You're an experienced professional with a strong background in migrant, pre departure and settlement services, ideally from government, NGO or corporate settings. A background in social work would be very beneficial for this role.

You bring:

• Deep understanding of the migrant journey and its challenges.

• Excellent communication and presentation skills.

• Confidence in managing stakeholders in complex, multi-country projects.

• Strong organisational and project governance skills.

• A collaborative mindset and cultural sensitivity.

About ICON

Whether it's ideas that change behaviour or technology that creates new ones, to make what matters is the simple ambition that gets us up each day.

Make it better. Make it human. Make it original. Make it now. Make it like our mothers would be proud.

Why join us?

You'll join one of Australia's most awarded independent agencies, with offices in Melbourne, Sydney, Brisbane and Canberra. We're a team that values flexibility, inclusion and meaningful work.

What we offer

• Hybrid home and office working
• A suite of life-work balance initiatives including wellbeing leave (our You Do You) day
• Flexi work for overseas breaks
• Paid parental leave
• A proudly inclusive and progressive culture
• Training in next-generation skills and AI

ICON is an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace where everyone feels valued and empowered to contribute their best. We believe that diversity of backgrounds, experiences, and perspectives drives innovation and strengthens our ability to deliver exceptional results for our clients.

We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, and cultural background. Our hiring decisions are based on merit, potential, and alignment with ICON's values.

Ready to make an impact? Apply now and help shape Australia's multicultural future.