Applications Specialist

1 week ago

Saint Leonards, Victoria, Australia NSW Health Full time $90,000 - $120,000 per year
About us
  • Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
  • Join a passionate team dedicated to innovation and creativity.
  • While regular office presence is essential, we offer flexible work arrangements to support your needs.
About the role
  • Provide second level support to end users and act as an escalation point to the support team for resolution of complex service-related issues, including liaising with eHealth NSW and/or vendor to resolve eApproval issues.
  • Provide technical, configuration and associated application support, including coordinating and delivering the required support levels for complex and significant issues, problem resolution and change management in accordance with agreed service levels.
  • Maintain system integrity by liaising with internal stakeholders to determine information needs (includes new item types, business areas request, business categories), establish and control systems relating to access and security, coordinate system updates and implementing data backups.
  • Maintain and update technical configuration, business and application support documentation in line with agreed design principles, best practice and quality assurance processes as well as providing ongoing training to the support team for knowledge transfer with eApproval and associated systems.
  • Review and analyse existing application design to optimise functionality, workflows and usability, including perform gap analysis, document business requirements, communicate specific enhancement requirements to relevant support teams/vendors.
About you
  • Extensive experience in managing and supporting corporate information systems; with the ability to elicit, understand and translate business requirements into ICT solutions within a large and complex service industry organisation.
  • Experience in ICT support and customer service role to troubleshoot issues and perform root-cause analysis.
  • Demonstrated high level analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively and achieve business focused solutions for an integrated environment.
How to apply
  • Describe an example where you dealt with a frustrated user about an application issue? What approach did you use to troubleshoot?
  • Describe a time when you had to explain a complex technical issue to a non-technical user?
  • Describe a situation where you significantly improved a process or system functionality?

Additional information
  • This is a temporary role and there may be opportunities for ongoing employment at grade.
  • This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
  • Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.

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