Administration Support

22 hours ago

Baulkham Hills, New South Wales, Australia Birch Hotel Group Full time $60,000 - $90,000 per year

Administration Support – Full Time

Birch Hotel Group | Immediate Start | Police Check Required

Multi-site | Interstate Travel | Dynamic Role with Leadership Opportunities


Join a growing hospitality group where no two days are the same Birch Hotel Group is seeking an experienced and driven Admin & Operations Support professional to assist in delivering exceptional performance across our portfolio of hotel and motel properties.

This full-time role offers exciting opportunities for growth, and the chance to play a vital role in shaping operational excellence across our sites.


About the Role

Reporting to the National Group Operations Manager, this hands-on position supports both the strategic and day-to-day operations of our properties. You'll work across systems, sales, reporting, and management relief, while providing key support in IT, OTA setup, compliance, and budgeting.

Expect interstate travel, a flexible schedule, and leadership opportunities.


Key Responsibilities
  • Provide admin, project, and IT support across multiple motel and hotel locations.
  • Set up and manage OTA platforms and reservation systems (RMS preferred).
  • Coordinate and deliver daily, weekly, and monthly performance reporting.
  • Step in as Relief Manager or Assistant Manager as needed.
  • Ensure regulatory compliance across all sites.
  • Assist with budgeting, cost control, and procurement processes.
  • Provide training and upskilling support to on-site staff.
  • Liaise with vendors, contractors, and government bodies.
  • Contribute to sales & marketing strategies, pricing, and rate planning.

Required Skills & Experience
  • 5+ years in hospitality (hotel/motel) operations, ideally multi-site.
  • Strong admin and reporting experience (Excel proficiency essential).
  • Experience with RMS or similar property management systems.
  • Knowledge of OTA setup and channel management.
  • Strong sales, marketing, and reservations background.
  • A valid Police Check (mandatory- obtain yourself).
  • Bachelor's in Business, Hotel Management, or Finance (required).

Highly Regarded
  • Housekeeping or property operations management experience.
  • Exposure to financial reporting, HR systems, or strategic planning.
  • Hands-on leadership with the ability to "fill in" at property level.

You Are:
  • Detail-oriented and analytical, with a solution-driven mindset.
  • Comfortable with fast-paced, changing environments.
  • Willing to lead on-site and provide practical, on-the-ground support.
  • A strong communicator and team collaborator.

What We Offer
  • Competitive salary package
  • Opportunity to travel and work across a diverse group of properties.
  • Career progression within a growing national hospitality group.
  • Collaborative, supportive team culture.
  • Variety, challenge, and leadership development.

Apply Now

Take the next step in your hospitality career. Submit your resume and cover letter today via Seek.

Please note: A valid Police Check is required prior to employment start date.

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