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Customer Service Officer

2 weeks ago

Toowoomba, Queensland, Australia HB Group Full time $65,000 per year

Our client is a well-established agricultural merchandise business that has been serving the rural community in Toowoomba since 2003. They are looking for a dedicated Customer Service Officer to join their team

As a Customer Service Officer, you will be responsible for administering customer service operations, liaising with customers in a warm and professional manner. The role will involve supporting the day-to-day activities of customer service, both in-store and online, and requires you to report to the Customer Service Manager.

Salary: $65,000
Location: Toowoomba, QLD
Position Type: Full-Time, Permanent (Monday to Friday)

Key Responsibilities:

  • Provide excellent customer service via in-store interactions, email, phone, and online platforms.
  • Sales entry from phone orders and emails
  • Process sales orders from WooCommerce dispatch (StarshipIt)
  • Warehouse requests for labels and packing slips
  • End of month filing
  • Daily filing, scanning, and good inward scanning
  • EFTPOS reconciliation
  • Office stationery & kitchenette supplies management
  • Set up new clients and suppliers on the website and accounting software.
  • General reception duties, including greeting customers and managing inquiries.
  • Handle incoming and outgoing mail and general correspondence.
  • Ensure familiarity with the background workings of the WooCommerce website.
Required Experience & Skills:
  • Proficiency in Microsoft Office suite, Google Drive, and basic double-entry accounting.
  • Strong verbal and written communication skills.
  • Proven ability to work unsupervised and multitask in a fast-paced environment.
  • Excellent organisational and time management skills.
  • Experience in office administration and client record management.