Redress Intake Caseworker

About Relationships Australia

Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

This opportunity is part of our Wattle Place team. Wattle Place is a place of understanding, support and hope for people who grew up in care, former state wards and orphans; Forgotten Australians; the Stolen Generations; people impacted by past Forced Adoption Practices and people impacted by the National Redress Scheme. 

Please visit   to learn more about the work we do.

What you'll do

Join our Redress team supporting individuals who have experienced significant trauma in institutional settings. As the first point of contact, you'll assess readiness for casework and offer short-term support or referrals while people are on the waitlist. You'll also:

• Engage with clients to identify immediate needs and provide trauma-informed intake support
• Triage enquiries and coordinate referrals to appropriate support services
• Assist clients with early-stage records retrieval, including ID and paperwork preparation
• Uphold confidentiality, maintain professional boundaries, and ensure accurate documentation
• Build relationships with stakeholders and contribute to continuous program improvement

The details

• Maximum term contract to 30/6/26 - 4 days per week
• Base location Parramatta with flexibility to work from any of our RA centres in NSW in line with business needs
• Approx $48 per hour (depending on skills and experience) + 12% super, 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay Calculate Your Savings at )
• Excellent professional development, regular clinical supervision

What you'll bring

• Formal qualifications in Social Work, Psychology, or other relevant discipline
• Demonstrated experience in intake, assessment, and coordinating referrals within a trauma-informed framework
• Strong communication skills and commitment to delivering quality service to both internal and external clients
• Ability to triage client needs effectively and respond with empathy and emotional insight
• Confidence using technology, including Microsoft Office, to support administrative tasks and maintain timely, professional records

Why work with us?

• Make a genuine difference to the lives of individuals, couples and families
• Be part of a supportive and dynamic team, work with people who truly care about what you achieve together
• Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities
• We value inclusion and belonging. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection.

Next Steps  

Interested? Apply today

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.