Senior Case Manager
2 weeks ago
Work Type: Various
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/OVIC/OVIC/1880264
The Office of the Victorian Information Commissioner (OVIC) is an independent regulator established to protect the information rights of Victorians through oversight of the state's FOI, Privacy and Data Protection laws. Our atmosphere is energetic, driven and collaborative.
Unique opportunity to join an oversight body.
Hybrid working environment.
Multiple Full-time roles: 1 x Ongoing and 1 x Fixed term to 26 February 2027
Role: Senior Case Manager
Salary plus superannuation: VPSG 4 ($97,955 - $111,142) plus superannuation.
Join Victoria's energetic, driven and collaborative information rights regulator.
Senior Case Managers undertake active case management of reviews, complaints and any other relevant matters arising from the Freedom of Information Act 1982 (Vic) (FOI Act) in an efficient and timely manner. They use their excellent communication and negotiation skills to attempt to successfully resolve matters at an early stage, if appropriate, and to draft recommendations where a matter cannot be informally resolved.
Knowledge and experience with the FOI Act is preferred, however, we will consider applicants with other relevant knowledge.
Senior Case Managers must be motivated and highly organised with sound skills in working with legislation and conducting complex file work that involves diverse issues and considerations. They need to demonstrate attention to detail, critical and analytical thinking, an ability to manage and meet deadlines, strong written and oral communication skills, and negotiation and alternative dispute resolution skills.
Senior Case Managers are expected to mentor junior staff within OVIC.
The role involves stakeholder engagement with the public and public sector agencies on the administration and operation of the FOI Act.
Senior Case Managers are required to be flexible in responding to meet the needs of the Public Access Branch. This will involve working across teams within the Public Access Branch and OVIC, as directed by their manager.
Security cleared position:
Due to the nature of OVIC's work, you must successfully obtain and maintain a Baseline security clearance following your appointment and be an Australian citizen (in reference to citizenship requirements surrounding a security clearance), as such Permanent Residents and holders of a valid work permit or visa are ineligible to apply.
How to apply:
Applications should be submitted online by selecting the 'Apply Now' button. To be considered, please submit the following documents:
- Your CV; and
- Completed Application form
If you would like to discuss this role, please call Artemis Boyce on or email
Important Information
OVIC is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the OVIC's obligations under the Occupational Health and Safety Act 2004 (Vic).
Therefore, OVIC strongly recommends that all OVIC employees are fully vaccinated against COVID-19 in order to undertake duties outside of their home.
Applications close midnight 02/09/2025.
Applications close Tuesday 2 September 2025 at 11.59pm
Posted
19 August 2025
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