Learning & Development Trainer

Respect | Integrity | Quality | Engagement | Emotional Intelligence

At Family Centered Support Services, we provide a range of services to children, young people, and families, including respite care, in-home support, and residential out-of-home care. We believe children belong with their families whenever it is safe and possible, and we work closely with the Department of Child Safety and the families to address the root causes of challenging behaviours and support positive change.

Family Centered Support Services is seeking a dedicated and passionate Trainer to join our Learning and Development Team. In this pivotal role, you'll be responsible for delivering high-quality training programs and support services to our front-line staff, helping to build capability and confidence across the organisation.

This is a permanent, full-time position offering the opportunity to make a meaningful impact while contributing to the growth and development of our teams across multiple regions.

• Deliver training programs aligned with the organisation's framework and methodologies
• Conduct comprehensive needs assessments to identify training requirements for individuals and teams
• Develop engaging training materials, including presentations, handouts, and multimedia resources
• Facilitate both in-person and virtual training sessions, fostering an interactive and supportive learning environment
• Evaluate training effectiveness through feedback, performance assessments, and outcome analysis
• Provide ongoing support to trainees, including follow-up sessions and additional learning resources
• Collaborate with Operations teams to continuously improve training content and delivery methods in line with industry standards

• Deliver engaging, informative training sessions tailored to the needs of the organisation and its teams
• Facilitate Therapeutic Crisis Intervention (TCI) training
• Conduct organisational induction training for new staff
• Create visually appealing and effective training materials to enhance participant learning
• Evaluate training outcomes to measure impact and identify opportunities for improvement
• Stay up to date with industry trends and best practices in adult learning and development

Travel is a key component of this role. You'll be required to visit various Family Centered Support Services locations—including Toowoomba, Stanthorpe, and Brisbane—to deliver live training sessions. This may include overnight stays, particularly during Induction and Therapeutic Crisis Intervention (TCI) training, or as needed. Your flexibility and commitment to travel will be essential to ensuring the successful delivery of training across the organisation.

The ideal candidate should have a strong background in adult education and excellent communication skills. Having a TCI Trainer Associate Certification from Cornell University and experience in Therapeutic Crisis Intervention training is preferred. You should be able to customise training for different audiences while focusing on effective learning outcomes.

• Proven experience in designing and delivering training programs
• Strong knowledge of learning and development principles
• Excellent presentation and facilitation skills
• Ability to assess training needs and develop tailored content
• Skilled in using varied training methods, including e-learning platforms
• Solid understanding of safeguarding principles and best practices
• Exceptional communication and interpersonal skills
• Able to work independently and collaboratively
• Genuine passion for supporting young people and families through family-centred approaches

• Current TCI Trainer Associate Certification (Preferred)
• Minimum Cert IV in Child, Youth and Family Intervention or equivalent
• Certificate IV in Training and Assessment (Advantageous)
• Current Working with Children Blue Card or willingness to obtain
• Current Licensed Care Service (LCS) check or willingness to obtain
• QLD P2 or Open Driver's Licence
• Willingness to travel and stay across South East Queensland, Darling Downs, and Granite Belt (Travel allowances provided)

• Competitive salary ranging from $88K to $94K per annum, based on experience, plus Superannuation
• Annual travel allowance
• Be part of a growing, learning-focused organisation
• Access to Not-for-Profit salary sacrifice options via AccessPay
• Above award pay with penalties and allowances
• Career development and advancement opportunities
• Ongoing training and support
• Access to Employee Assistance Program (EAP)
• QLeave portable long service leave contributions

To apply for this role, click Apply Now and follow the links to our website platform. If your online application is successful, you will be contacted to arrange an initial phone interview.

For further information about this role or other employment opportunities, please contact our HR Team at

Important Notes:

• Applications may be shortlisted as they are received
• Only applications submitted online will be considered for advertised roles