Manager, CARE and Welfare

PRIMARY DETAIL

Competitive annual package circa $160K (including superannuation)

Full-time, continuing, based at Macquarie University, Wallumattagal Campus, North Ryde

Supportive and collaborative team with hybrid working arrangements

Are you a leader with a passion for student wellbeing and a flair for navigating complex welfare needs? Join Macquarie University as our Manager, Care and Welfare and lead a team dedicated to making a real difference in students' lives.

About the role

In this newly created and pivotal role, you will oversee the triage, initial assessment, and coordinated response for students requiring wellbeing care, welfare support, or critical incident management. You will lead a multidisciplinary team and work closely with internal and external stakeholders to ensure timely, student-centred support through pathways like the CARE Form and THRIVE Hub.

This is a hands-on leadership role where your expertise in psychosocial care, risk assessment, and strategic service delivery will shape the wellbeing experience for thousands of students.

What you'll be doing

As the Manager, Care and Welfare, you'll be at the forefront of student wellbeing at Macquarie University. Your day-to-day will be dynamic, impactful, and deeply student focused. You will:

• Lead the intake and triage process for student referrals received through the CARE Form, CARE Referral form and theTHRIVE Hub, co-located Student Wellbeing spaces.
• Work closely with your team to plan and design tailored support strategies that address a wide range of student psychosocial needs, from mental health challenges to crisis intervention.
• Lead the development and delivery of critical incident responses in accordance with University policies and higher education standards.
• Develop and implement risk assessment and safety planning protocols for students presenting or referred to Student Wellbeing.
• Coordinate emergency responses in collaboration with internal teams and external agencies, including police, crisis services, and health providers—acting as the University's after-hours emergency responder on a rotating roster.
• Coach and develop a multidisciplinary team, including Welfare Advisors, Wellbeing Officers, and Student Support Officers.
• Collaborate across the University, partnering with faculty leaders, Campus Security, and the Dean of Students portfolio to ensure a unified and effective approach to student wellbeing.
• Build and maintain strategic partnerships with community organisations, mental health services, and welfare agencies to strengthen referral pathways and enhance support options for students.
• Drive service improvement by analysing data, identifying trends, and implementing evidence-informed changes that elevate the quality and responsiveness of care.
• Contribute to proactive wellbeing initiatives, including education campaigns, resilience-building programs, and early intervention strategies that empower students to seek help and thrive.

To Apply

To be considered for this position, please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria below.

What you'll bring (Selection criteria)

To thrive in this role, you'll bring a strong blend of leadership, clinical insight, and strategic thinking. Specifically, we're looking for someone with:

• Tertiary qualifications in Health Management, Social Work, Psychology, or a related discipline, or equivalent professional experience in wellbeing or welfare services.
• Extensive experience leading multidisciplinary wellbeing or welfare teams in in the higher education industry.
• Expertise in psychosocial care, including risk assessment, safety planning, and crisis intervention for individuals experiencing mental health challenges, trauma, or acute distress.
• Strong strategic and operational leadership skills, with a proven ability to manage services, guide teams, and respond effectively to high-pressure situations.
• In-depth knowledge of best-practice wellbeing interventions and support services for students within the Australian Higher Education context.
• Exceptional interpersonal and communication skills, with the ability to influence, negotiate, and build trust across diverse stakeholder groups.
• Experience developing and implementing policies, education programs, and service improvements that enhance wellbeing outcomes and foster a culture of care.
• Analytical and problem-solving capability, with a track record of using data and evidence to inform decisions and drive continuous improvement.
• Flexibility and resilience, including the ability to participate in an after-hours on-call roster for emergency student welfare response.

**Please note this role requires pre-employment Working with Children Check and National Criminal History Check.

Role specific enquiries: Jessica Luquin, Head of Student Wellbeing -

Applications Close: 23 November 2025

About us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics

If you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account.

Applications Close:

06/11/2025 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our

Diversity, Inclusion and Belonging Framework

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Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.