Operations Manager

Operation Manager, Suicide Aftercare

Location:
North Ryde ( Covering areas across Sydney, Tamworth and/or Coffs Harbour)

Work Type:
Max Term (Until June 2026)

About the role:

As the
Operations Manager – Suicide Aftercare
, you will lead the operational planning, coordination, and delivery of integrated Aftercare services across multiple sites. You'll ensure service alignment with the i.am Practice Guide, NSW Universal Aftercare Guidelines, and internal quality and safety standards.

Your responsibilities:

• Oversee day-to-day service operations, ensuring culturally safe, inclusive, and trauma-informed support for diverse communities.
• Monitor service quality, performance, compliance, and risk across teams, taking proactive action to address issues.
• Coordinate implementation of the integrated service model and track progress across scope, time, quality, cost, and benefits.
• Collaborate closely with clinical leads, Aftercare teams, community partners, and external stakeholders including LHDs and the NSW Ministry of Health.
• Drive continuous service improvement through data analysis, reporting, consultation meetings, and feedback loops.
• Support the integration of lived experience insights into program design, delivery, and practice improvement.
• This role works closely with;
• Internal
  : Aftercare teams, Customer Service and Clinical teams, Operations Management.
• External
  : LHDs, NSW Ministry of Health, community partners, subcontractors, and funding bodies.

About you

• Relevant tertiary qualifications, postgraduate studies and/or extensive experience in a similar role.
• Demonstrated experience in running a service including responsibility for service performance, operational and budget management (minimum of 3 years)
• Experience in Health-Related Information Systems
• Understanding of trauma-informed care and suicide postvention principles
• Ability to travel Sydney, Coffs-Habour and Tamworth

Pre-employment Checks:

• Current Police Check ( Issued within the last 3 months)
• Current NSW Drivers License
• NDIS worker Check (or willingness to obtain)
• NSW WWCC (or willingness to obtain

About us

With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives.

Why work with us

Above award pay and great benefits

Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs.

Grow with us

Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That's proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins.

Perks for your wellbeing

On top of meaningful work, you'll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it.

Work your way

At New Horizons, you'll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you'll enjoy an additional week of leave on top.

A supportive community

Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community.

Strong leadership

At New Horizons, you'll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you'll have the support you need to grow and thrive.

How to Apply:

To register your interest, please click '
Apply Now
' and provide a resume and cover letter outlining your suitability for the role.

If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your interest in joining our team and thank all applicants for taking the time to apply.