Porter

• Gold Coast | RACV Royal Pines Resort
• Generous employee benefits & discounts on RACV products & 10 resorts
• Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has become available for a Porter/Concierge, to join our team welcoming guests to RACV Royal Pines Resort. You will be the face of the resort utilising your amazing customer service skills to deliver our members & guests an exceptional experience.

This could be just the right role for you?

In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience. You will be motivated and hardworking with the "can do attitude" which will see you thrive in the role. Your key responsibilities in this role include:

• Welcome and greet guests entering the resort
• Assist guests and large groups at check in/out
• Monitor and manage traffic flow on resort entrance driveway
• Arrange guests with bookings, transport, restaurant reservations & deliver messages
• Transport and store guest luggage and belongings, lifting heavy items
• Source and deliver items to guest rooms
• Provide guests with information on the resort facilities, restaurants & services
• Provide guests with information and recommendations on local Gold Coast events, restaurants, shopping and tourist attractions
• Ensure resort entrance & hotel public areas remains in a clean & presentable manner
• Drive golf carts on property
• Collaborate with front office and other department teams

Full availability and flexibility are required to work a rotating roster between 7am-11pm including evenings, weekends & public holidays.

What you'll need to be successful

• Hotel porter/concierge experience, in 4-5 star hotel/resort environment, or similar
• RSA Certificate & valid Qld Drivers Licence, essential
• First Aid Certificate, desirable
• Knowledge of the hotel industry, the Gold Coast region, latest & upcoming events, attractions, restaurants, local places to visit and things to see
• Clear communication skills, professional face-to-face and phone manner, active listening skills & strong interpersonal skills
• Manage and resolve difficult situations, problem solving skills and work well in a busy environment
• Proficient computer skills including MS Office applications + PMS Opera, desirable
• Deliver a high standard of quality customer service, excellent attention to detail, organisational and efficient time management skills
• Work well in a team environment and with diverse groups of people
• Be self motivated, confident, friendly, enthusiastic and have a positive attitude
• Excellent grooming & personal presentation

We are Offering

• Competitive hourly rate + penalties evenings, weekends & public holidays
• Generous employee benefits & discounts on RACV products & 10 resorts
• Employee of the month awards & recognition programs
• Training, development and career progression opportunities
• Laundered uniform
• Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.