Concierge

2 weeks ago

Gold Coast, Australia The Star Entertainment Group Full time

As the Concierge at The Star Gold Coast, you will assist with managing the daily operations of the Porter/Valet team to ensure a positive guest experience and play a key role in promoting The Star Gold Coast as a leading entertainment destination.

**Key responsibilities**:

- Assisting the Chief Concierge to ensure that the highest standards of service are achieved and maintained within Concierge by supervising team members and monitoring daily activities
- Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
- Ensuring guest complaints are minimised by efficient handling in a timely and professional manner
- Creating a positive work environment that facilitates team member motivation, builds morale and teamwork

**What are we looking for?**
- Demonstrated 5 star hotel experience
- Experience in a leadership position with the ability to motivate and engage the team
- Excellent verbal and written communication skills
- Flexible availability to work across a 7 day roster
- A current open drivers' licence

**What can we offer you?**
- A Permanent, Fulltime position
- Annual leave, personal leave and carer benefits on offer
- 30% Discounts across award winning restaurants and accommodation
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniforms prepared and ready for you daily on property
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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