(Only 24h Left) Porter/Valet

3 weeks ago

Gold Coast City, Australia Ennismore Full time

Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, Australia

Mondrian Gold Coast is situated on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Job Description

As the Porter/Valet at Mondrian Gold Coast, you’ll be the ultimate connector, ensuring our guests and residents experience the very best of luxury living. From personalised recommendations to seamless service, you’ll be the go-to expert for creating unforgettable moments. Whether it’s securing exclusive reservations, coordinating bespoke experiences, or simply adding a touch of magic to every interaction, you’ll bring passion, precision, and personality to the role.

Key Responsibilities:

- Daily concierge desk operations including inventory controls and adherence to service protocols
- Uphold the Mondrian luxury service standards
- Provide warm welcome to guests and visitors, assist with valet parking, luggage storage, delivery and retrieval
- Provide guest and owner requests and enhance service offerings
- Address and resolve guest and owner inquiries or issues promptly, ensuring a positive experience and maintaining high service quality

Requirements:

- Previous experience in a similar guest service/concierge role in a luxury environment
- Opera Cloud Experience is desirable
- Strong leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach

Qualifications

To be considered for this role, you must have:

- Valid Australian Driver's License
- Ability to work various shifts including evenings, weekends and public holidays
- Full Australian Working Rights

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