Employee Relations Partner

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. Our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide, helping ambitious students unlock dream career pathways.

Valued at over $1B NZD and backed by top-tier investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal.

With 800+ team members across 30+ markets, our People team is at the heart of how we scale and empower our global workforce. We're hiring our first People Relations Partner to shape how we manage complex people matters across our global workforce. This role will lead global employee relations cases, investigations and advisory while also building scalable frameworks to strengthen trust, enable high-performance and growth.

This isn't just a reactive ER role —it's about ensuring everyone is treated fairly by designing consistent, clear, and proactive processes that help leaders act quickly and confidently. The right person combines deep People expertise, exceptional judgment, and a commercial mindset. You'll be AI-enabled, pragmatic, and skilled at guiding leaders through ambiguous, high-stakes situations, always focusing on outcomes that benefit both our people and the business.

This is a hands-on role that requires confidence in handling cases across multiple jurisdictions, ideally in the UK, New Zealand, or Australia, with exposure to the USA and other Asian markets a plus

This is a fully remote role that requires some flexibility across time zones, with the option to work in-person if you're in an area with an office.

What are the main responsibilities for this role?

• Lead complex ER cases across multiple jurisdictions, including performance, behaviour, and change management.
• Partner with legal and senior leaders on high-risk or nuanced cases to ensure fair, timely, and compliant outcomes.
• Coach and support managers and employees through sensitive topics.
• Build scalable, equitable ER frameworks, policies, and playbooks.
• Identify trends and opportunities to strengthen culture, trust, and performance, and turn insights into proactive initiatives with the People team and senior leaders.
• Leverage AI and data tools to streamline case management, reporting, and documentation while keeping a human-centred and compliance-first approach.

What skills and experience are required?

• 4+ years' experience in employee relations, with a deep understanding of current ER best practices.
• Knowledge of employment law, regulations, policies, and principles — ideally in the UK, New Zealand, or Australia, with exposure to the USA and Asian markets a plus.
• Exceptional judgment, able to assess risk, apply nuance, and provide commercially sound recommendations.
• Skilled at influencing and collaborating at all levels, making decisions while keeping leaders and stakeholders informed.
• Comfortable with ambiguity — adaptable, pragmatic, and confident in making decisions in imperfect situations.
• Tech and AI-enabled mindset — curious and able to leverage AI tools to improve support, efficiency, and insights.
• Comfortable operating in fast-paced, global, or remote team environments.
• Excellent written and verbal communication skills, able to address sensitive topics while balancing compliance requirements.
• Able to handle highly sensitive and confidential matters with discretion and empathy.

Why work for Crimson?

• Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to 'Level Up' (it's one of our core values)
• Therapist on-staff
• Insightful fireside chats and workshops to help support our high-performing and ambitious team
• Radical Candor is a feedback approach we live by
• We're a global player with 30 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, then we'd love to hear from you

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