Team Leader Waste Customer Experience

2 weeks ago

Melbourne, Victoria, Australia City Of Monash Full time $96,200 - $120,000 per year
  • Permanent Full Time Position
  • Salary starting at $96,200 + Superannuation + RDO
  • Based at Monash Recycling and Waste Centre Notting Hill
  • Closing date of 5 October 2025

City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

Waste Operations consists of the operation of the Monash Recycling and Waste Centre and waste programs that include street sweeping, litter bin clearance and collection of dumped rubbish. The Waste Customer Experience team support the delivery of all our internal waste operations, as well as contracted services featuring the kerbside bin collection and bin maintenance, annual hard waste collection and at-call hard waste collection.

About The Position
The Team Leader is responsible for leading the waste customer experience team. The successful candidate will have a passion for enhancing the customer experience of Council's waste services, as well as leading and developing others.

Skills And Experience

  • Previous experience in leading a team in customer service/administration
  • Demonstrated ability to develop team skills and competencies
  • Highly developed level of customer service
  • Demonstrated experience implementing improvements to enhance customer experience
  • Local government experience is advantageous

Requirements

  • Formal qualification in business/administration or relevant field and experience OR substantial experience in administration/customer service
  • Employee Working with Children's Check
  • Satisfactory National Police Check; and
  • Other pre-employment checks may be required depending on the role requirements.

Benefits
As a City Of Monash Employee, Your Personal And Professional Development Is a Key Focus For Us. You Will Have Access To

  • Supportive and experienced leaders that care for your development and wellbeing
  • Vibrant health and well-being programs
  • Employee Assistance Program for you and your family
  • Flexible working arrangements
  • Training and development opportunities
  • Discounted gym memberships at our Active Monash Recreation Centres

Apply for this amazing opportunity
Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close
Sunday 5 October 2025
at
11.55pm.
If you would like to discuss this role further or you have any enquiries, please contact
Trav Finlayson
on

or at

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

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