Field Engineer

Job Summary:

JOB DESCRIPTION -Field Engineer Location: Melbourne, Australia Division: Ticketmaster, Moshtix
Line Manager: Manager - Technology Services Contract Terms: Full Time - 38 hours per week

THE
TEAM

The Field Engineer team is responsible for the preparation and delivery of events on site to key clients as well as assisting remotely for self-service events. You will add value to the client relationships and bring your expertise as an event support specialist.

The team is distributed between sites in Australia and New Zealand and as a result there will be a need for occasional
travel.

THEJOB

The Field Engineer has two distinct responsibilities. Firstly, it provides hands-on setup for IT operations at venues and greenfield events to ensure that effective IT service and support is being delivered, and secondly acts in a business­ facing role as the event service relationship point of contact for the businesses.

The role requires technical skill plus internal people and process management to ensure that service requests are being efficiently resolved, with an emphasis on creating a proactive and continually improving environment.

WHAT YOU WILL BE
DOING

• Work together with the Engineering team to deliver successful events by updating hardware and software as

needed.
- Create connections with the venue/event management and employees, both long-term and short-
term.
- Drive escalations, significant occasions, and high-importance
projects
- Successfully collaborate with interstate teams and boost service delivery efficiency
overall.
- Installing and maintaining the network's telecommunications, software, and hardware
infrastructure.
- In venues and ticket offices, install, support, and maintain access control and entrance hardware and related

software.
- Liaise with client managers to ensure all staff and equipment requirements for clients are met without
exceeding agreement terms.
- Recording comprehensive bug and other issue reports for the Field Engineering
department
- Keep an up-to-date asset register of all the facility's and your own
equipment.
- Update IT documentation related to event services (cheat sheets and guidelines) that will be given out to staff and clients as needed.
- Assist with QA when it comes to new event services
systems.
- Provide as needed on-the-job training for temporary employees, volunteers, and
subcontractors.
- For all supported events, contribute to planning the logistics of the equipment and the couriers
economically.
- Work with temporary employees on-site at events and serve as a point of contact for any ticketing
problems.
- Control the day's final box office reconciliation as
necessary.
- Handle whole setup, bumping in and out of events as needed for both access control and ticket
sales.
- Maintain the knowledge base's current state and oversee continuous
training.
- As part of a rotating roster alongside the other members of the Event Services team, provide after-hours on­
call support.
- To ensure that the access control and box office systems work, provide IT
support.
- All company levels should receive technological help, both internally and
externally.
- Offer venue assistance, including weekend support, for both permanent and movable sites and
events.
- SME for overseeing IT requirements at client
sites.
- To ensure successful event delivery, understand the needs for each event and successfully organise and
coordinate events with client services managers.

WHAT YOU NEED TO KNOW (or TECHNICAL
SKILLS)

• Highly developed written and verbal communication
  skills
• Proven ability to multi-task and prioritise
  workload.
• Proven track record in building and managing relationships with key clients and internal
  stakeholders.
• Passion for delivering events and strong awareness of the live entertainment and/or ticketing
  industry.
• Relevant tertiary qualifications in an IT field or IT work
  experience
• Good working knowledge of networking principles and
  techniques
• Practical experience in the repair and maintenance of hardware and
  software
• Current drivers' licence is
  essential
• Availability to work on weekends and on a rotating roster with the
  team

YOU (BEHAVIOURAL
SKILLS)

• A positive attitude, with drive for achievement and continuous
  improvement;
• Demonstrates strong service ownership and a proactive
  attitude;
• Self-motivated, enthusiastic, confident and
  personable;
• Excellent customer/stakeholder relationship
  skills;
• Customer focused, and able to deal effectively with challenging
  customers;
• Flexibility to deal with shifting priorities, high pressure demands and tight
  timelines;
• Ability to learn, understand and apply new technologies in a timely
  manner;
• Adaptable to shifting priorities, high pressure demands and tight
  timelines.

EQUAL
OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion... delivering world class experiences - Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our
Ticketmaster

Values.

Are

you

ready

to start

your

journey with

us?

One

of your first

stops

would

be

our
**Going

Live

Session

,
our own way of welcoming you to
Team Ticketmaster.**
Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.