Administration Support Officer

About the organisation

The Woolcock Institute of Medical Research is a not-for-profit research institute and an internationally recognised leader in research, clinical diagnosis and treatment. With a world-class team and network of researchers, clinicians and support staff we are committed to improving the respiratory and sleep health of all Australians. The Woolcock Institute of Medical Research is ranked as the leading respiratory and sleep research organisation globally.

Our multidisciplinary clinic is a world-leading medical centre specialising in the diagnosis and treatment of all sleep and breathing disorders, providing comprehensive, evidence-based care. The clinic integrates leading research with clinical practice, ensuring our patients receive the most up-to-date and effective treatments.

We are seeking an experienced Administration Support Officer to join our team in a full-time permanent role for the afternoon shift, working Monday to Friday.

What we offer:

• Up to $15,899 tax-free salary packaging options

• Up to $2,650 meals and entertainment allowance

• Become a part of Australia's leading respiratory and sleep research organisation

• Work with our dedicated clinicians and play a crucial role in our patient-centric clinic

• A supportive and collaborative team environment

• Opportunities for growth

• New modern office in Macquarie Park (within Macquarie University precinct) and across the road from Macquarie Centre

• Easily accessible by public transport:

  • Macquarie University metro station – a 400m walk away

  • Macquarie Centre bus interchange opposite the office

About the Role
Our Clinic is seeking a full-time dynamic professional to become an integral part of the Clinic administration team. This opportunity will see you responsible for administrative support to the teams, managing patients' appointment bookings, reception services, and providing excellent support to our specialist clinicians.

Key Responsibilities:

• Provide administrative support to allied health specialists / Clinicians and staff, including scheduling appointment bookings, managing calendars, handling phone calls and emails in a timely, professional, and friendly manner

• Manage patient billing, payments, and updating patient records accurately and efficiently

• Adhere to healthcare standards and maintain patient confidentiality at all times

• Liaise with our referral networks, patients, and other staff members ensuring clear and effective communication

• Address clinician-patient inquiries and problem-solve as required

• Assist the clinic with general administrative duties and other ad-hoc duties as required

Essential Criteria

• Demonstrated experience in providing administrative and/or office support in a medical / healthcare setting

• Excellent attention to detail and accuracy

• Excellent organisational and administrative skills

• Experience working independently and as part of a team.

• High level of discretion and sensitivity when dealing with confidential information

• Exceptional customer service skills

• Strong verbal and interpersonal skills

• Flexible 'can-do' attitude to work requirements

• Efficient, takes initiative and collaborates well with team members

• High standards of professionalism and ethical standards

• Computer literate and MS Office proficiency, knowledge of CorePlus and/or willingness to learn practice management software

Our Vision: Improved quality of life for individuals and families affected by sleep, breathing, and lung disorders.

Our Aspiration: To maintain our world-leading research impact by translating sleep, respiratory, and lung cancer research into better global clinical outcomes.

Our Values: Respect, Excellence, Partnership, Support, and Opportunity

How to Apply:

If this sounds like something you would be interested in, please apply by sending your CV and Cover Letter (including responses to the selection criteria above) via Seek. If you have any queries, please email **

If you would like to find out more about Woolcock Institute of Medical Research, visit our website at

Working Rights

Valid working rights in Australia.