Care Coordinator

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client's individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As a Care Coordinator you will oversee and enhance the delivery of our Aged Care services in Townsville. Some of your duties will involve processing referrals, aiding clients in commencing with our services, and continuously adjusting care plans to suit their evolving needs. You will coordinate home visits to ensure the needs of the people we support are met and that we are working in partnership with them and their families.

Additionally, you'll contribute to program coordination by assessing, improving, and overseeing operational and administrative systems. You will deliver exceptional service to ensure our clients and their families feel valued and supported, while also fostering growth among our aged care clients. This is a Permanent Full Time opportunity based in our Townsville office, with occasional travel required to clients' homes as needed.

Key Responsibilities

• Undertake comprehensive client assessments while developing client profiles and care plans in collaboration with the client/representative and other relevant stakeholders
• Ensure care plans are monitored and reviewed on a regular basis to align with the changing needs of clients, including regular client home visits
• Collaborate effectively with internal stakeholders to ensure clients' needs are met including our Rostering team and Practice Leads
• Develop strategies and/or broker services which will address the identified needs of Aboriginal and Torres Strait Islander clients in consultation with families and communities
• Represent Life Without Barriers at external forums and meetings, promoting the organisation within the community

Skills & Experience

• Demonstrated Aged Care or clinical case management experience with strong administration skills, and ability to work with individuals, families and/or stakeholders
• Understanding of Aged Care funding
• High level competency in utilising a variety of technology including mobile devices and computers
• Ability to identify and implement risk mitigation strategies
• High level communication, influencing, liaison and negotiation skills
• Established problem solving and conflict management skills
• Ability to multi-task and work autonomously in a fast paced environment
• A current unrestricted Australian Driver Licence, reliable vehicle and a willingness to travel

Benefits

• Thorough induction program
• Career pathways across a national organisation
• Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year)
• Join a supportive remote working team that are passionate about the work they do
• Up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay
• Access to Fitness Passport benefits

Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.

How to Apply

Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For any enquiries, please contact Rianne Gifford at ***********

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Monday the 9th of June, 2025