Visits Processing Officer,

2 weeks ago

Borallon Queensland, Australia Queensland Corrective Services Full time $60,000 - $90,000 per year

Correctional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management of adult prisoners held in secure custody correctional centres across Queensland.

The Visits Processing Officer is responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.

In this role you will:

  • Undertake processing of visits bookings ensuring all visitors are approved.
  • Input and maintain accurate computerised and hardcopy records of visitor details.
  • Ensure confidentiality of all documentation handled and maintain a sure filing system.
  • Relay information regarding visits procedure at time of booking.
  • Confirm booking on arrival of visitors.
  • Direct visitors as required.
  • Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
  • Answer queries from members of the general public and relatives and friends of prisoners.
  • Provide information service relating to visit times, days, duration and frequency of visits.
  • Maintain confidentiality when dealing with visitors.
  • Receive monies and approved items of prisoner property from and to external parties.
  • Maintain confidentiality.
  • Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

Within the context of the role responsibilities described above under "About the role', the ideal applicant will be someone who can competitively demonstrate their knowledge, skills and experiences and their suitability against the Leadership competencies for Queensland (Individual contributor): Vision, Results and Accountability in the context of the essential requirements for this role:

The essential requirements for this role are:

  • Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures.
  • Ability to use judgment and discretion with confidential information.
  • Problem solving skills with the ability to apply a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member.
  • Demonstrated ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data.
  • Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software.
  • Well-developed written and verbal communication skills with a focus on providing strong customer service.

Applications to remain current for 12 months.

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