Officer Rates

• A varied and challenging role, you will provide efficient and effective maintenance of Council's Rating and Property systems
• Competitive annual salary commencing at $79,699, plus up to 13% superannuation
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

 *********INTERNAL ONLY********* 

Remuneration: Annual salary commencing at $79,699, plus up to 13% superannuation

Closing Date: Sunday 16th November 2025 at 11.00pm AEST

No late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. 

Role Overview:

Gympie Regional Council has an exciting opportunity for an existing GRC employee to join the Rates Department.  You will provide efficient and effective maintenance of Council's Rating and Property systems ensuring a high standard of customer service, including arrears and debt management.

Essential Knowledge & Skills: 

• Demonstrated computer literacy, in particular with Microsoft Excel and Microsoft Word.
• Demonstrated high level verbal and written communication skills to facilitate effective and efficient customer service.
• Demonstrated ability to work autonomously yet successfully work as part of an integrated team.
• Demonstrated ability to work effectively to a time management plan to achieve work goals and meet deadlines.
• Queensland 'C' Class driver's licence that is current and maintained.

Essential Requirements: 

• Provide a high standard of customer service and ensure accurate and timely responses to all enquiries.
• Contribute to continuous improvement initiatives to enhance customer service and operating efficiency within the Council's systems.
• Data entry, ensuring the timely and accurate processing of regular direct debit payments and assisting with the issue of rates and property searches when required.
• Respond to all general enquiries for the rates section, including email, telephone and written correspondence, ensuring accurate documentation and recordkeeping for Council's records.
• Provide introductory new starter rates training sessions and half yearly rates refresher training for Customer Contact staff.
• Maintain the confidentiality of Council, employee information and information relating to members of the general public.
• Ensure records, registers, reports, enquiries, reconciliations, and correspondence are maintained and produced within agreed time constraints established by the Council and Executive.
• Any other duties as directed by the Coordinator Revenue Services.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Revenue Services, Michelle James on or email

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on or email

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply? -  Simply visit SharePoint

1) Download and review the position description above
2) Complete the information below as requested using your personal email. 
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 16th November 2025 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.