People and Culture Intern

7 days ago

Melbourne, Victoria, Australia AIA Full time $60,000 - $80,000 per year
BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The opportunity: 

AIA currently has an opportunity available for a People and Culture Intern to work four days per week. Reporting to the Senior Manager, Employee Relations and People Partnering the successful incumbent will have the opportunity to support our People Advisory team on day-to-day coordination of HR queries and in-progress transactions.

You will work as part of our team to ensure all HR service level agreements are achieved in a consistent, timely and professional manner. This is an exceptional opportunity for someone looking to gain hands on experience whilst finishing their final year of study in Human Resources.

To do this successfully you will: 

  • Monitor and manage query volumes, response times and performance to SLA's
  • Manage the phone queue for employee enquiries
  • Be responsible for case management queries that are general in nature and are received through Workday, People Advisory inbox
  • Take ownership and resolution of colleagues and line manager case escalations
  • Work with the broader People and Culture team to build and improve on the quality of Knowledge base articles and Workday content
  • Update and support documentation and process improvement through the use of Promapp and Workday
  • Coordinate the timely and accurate entry of data in Workday, across the People Advisory team and directly as required
  • Ensure excellent customer service is provide to our colleagues and people leaders across the business at all times
  • Act as a custodian of AIA's culture and our operating philosophy of 'Doing the Right Thing, in the Right Way, with the Right People'.

Successful applications will demonstrate: 

  • Currently studying a tertiary qualification in Human Resources, Business Management or similar
  • Previous experience within an administration, HR role or similar
  • Prior Workday experience managing HR data and service desk for queries and knowledge management would be highly advantageous
  • The ability to adapt to changing circumstances and needs in a fast-paced environment
  • Outstanding communication skills, including effective influencing and negotiation skills
  • Exceptional relationship building skills

Why choose AIA: 

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people. 

  • Access our training and development to build on your current skills 
  • Career development through internal mobility opportunities 
  • Work for a business helping millions of Australians and make a difference to someone's life everyday 
  • Access additional leave days a year to recharge and refresh yourself 
  • Enjoy wonderful Health and Wellbeing initiatives that support you 
  • Work with supportive and inclusive managers 
  • Hybrid working environment 

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you? 

If you want to be part of our collaborative and supportive People and Culture team as part of an organisation that helps people live healthier, longer and better lives every single day, apply via the link prior to COB on Friday, 17th October 2025.

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