Brand Ambassador Account Manager

6 hours ago

Sydney CBD New South Wales Australia G Force Category Solutions Full time $60,000 - $90,000 per year

Brand Ambassador Account Manager

The Company 

G-Force is a well-established and renowned vendor refill and merchandising company operating across Australia and New Zealand. We are a dynamic, fast-growing organisation committed to delivering high-quality work and exceptional customer service. At G-Force, we firmly believe that our employees are our greatest asset.

About the Role

We have an exciting opportunity for a Brand Ambassador Account Manager to join our growing team. This role is perfect for someone with strong relationship management and customer service skills who thrives in a field-based environment. Working closely with major clients in the hardware retail sector, including Bunnings and independent retailers, you will be responsible for representing client brands, managing in-store relationships, and ensuring the consistent and professional execution of our clients' merchandising and promotional strategies.

Key Responsibilities

  • Review weekly compliance reports on merchandising activity across stores
  • Identify and communicate trends, insights, and opportunities for improvement
  • Liaise with stakeholders to present findings and gather feedback
  • Analyse inventory vs. sell-out data per retailer and per product, using Excel (pivot tables and raw data sets)
  • Highlight stock risks and underperformance issues
  • Create data-driven presentations for senior management on pricing, product performance, and competitive landscape
  • Conduct in-store and virtual training sessions with Brand Ambassadors
  • Ensure in-store customer engagement activities are executed effectively
  • Collaborate with marketing teams and third-party agencies to deliver in-store projects and campaigns

Skills and Experience

  • Background in account management, retail, sales, or brand representation
  • Strong interpersonal and communication skills
  • A professional and confident manner with a proactive approach
  • Self-motivated with the ability to work autonomously
  • Previous experience in the hardware or retail sector highly regarded
  • Physically fit – this role involves store visits and may include light product handling
  • Advanced computer skills on MS Office
  • Ability to understand & manage large amounts of data and to compile detailed reports
  • High attention to detail and excellent analytical skills
  • Ability to build rapport and develop long term relationships
  • Well-developed commercial skills, preferably supported by some evidence of business success

Key Requirements

  • Current Australian driver's license
  • Reliable vehicle
  • Smartphone for reporting and communication
  • Flexibility to travel locally between retail locations

What We Offer

  • Comprehensive training and ongoing support
  • Competitive hourly rate
  • Career development opportunities within a growing business
  • A flexible, autonomous work environment
  • A chance to represent high-profile brands in a respected industry

If you think that you are the person for this position, please apply online

Only shortlisted candidates will be contacted.

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