Wide Area Network Coordinator

Job description

Agency Department of Corporate and Digital Work unit ICT Service Management – Cost Recovery

Development

Job title Wide Area Network Coordinator Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $88,297 - $92,687 Location Darwin

Position number 24213 RTF Closing 26/10/2025

Contact officer Louise Spain on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Coordinate Wide Area Network (WAN) services, including monitoring and reporting activities to contribute to continuous process

improvement, stakeholder management and communications, and processing of associated cost recovery billing.

Context statement

ICT Services provides ICT hardware and software services to client agencies to meet business requirements, this includes end user services

such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including internet. Within the

Service Management unit, the ICT Cost Recovery team is responsible for managing the cost recovery model and overseeing the billing

processes for various ICT services.

Key duties and responsibilities

1. Prepare and contribute to WAN documentation and practices, provide advice and support in relation to WAN workflows and

processes.

1. Continuously monitor WAN service providers' contractual commitments, and the identification of discrepancies in relation to billing

and financial management.

3. Monitor the progress of, and provide support to, associated projects to ensure the development and implementation of WAN related

activities aligns to policy and Agency digital strategies.

1. Build and sustain productive stakeholder relationships with client agencies and service providers in relation to the provision of Wide

Area Network services and billing.

1. Continually assess WAN related policies and processes for improvements to create efficiencies and streamline operational and billing

practices, preparing reports and collating data as required.

6. Actively participate and contribute to the team, sustaining collaborative relationships across the broader ICT Services division.

Selection criteria

Essential

1. Proficiency in the use of office automation software, spreadsheets, databases, and report generation tools.

2. Well-developed analytical, research and interpretative skills to develop practical and innovative solutions, with demonstrated ability

in collation and interpretation of data.

3. Demonstrated understanding of ICT terminology, Contract Compliance and delivery of services within a centralised billing model.

4. High level of written skills with the ability to prepare and maintain comprehensive and succinct documentation, including financial

reports, with attention to detail and accuracy.

5. Demonstrated effective interpersonal, communication and collaborative skills to work both autonomously and effectively within a

team and with internal and external stakeholders.

1. Well-developed organisational skills and integrity with demonstrated ability to confidently use sound judgement, initiative and

problem-solving skills and be systematic in dealing with a range of activities concurrently.

7. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to Service, Innovation, Ethical Practice,

Accountability, Impartiality, Diversity and Respect.

Desirable

1. Knowledge of relevant NTG legislation, including Financial Management Act, Procurement Act, and related policies, and directions.

2. Qualifications in a relevant discipline, such as ICT, project, finance or contract administration.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will

not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant

should consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the

Capability Framework and visit our website