Transcription Administration Officer

About the Role

Provide efficient support to Health Information Services (HIS) Transcription, which includes:

Accurately performing quality assurance using appropriate databases to source additional mandatory information.

Printing and distribution of patient correspondence in a timely manner The workflow for this correspondence may vary dependant on method of generation (Self-typing, Text-to-Talk/Speech Recognition or AI.)

Update relevant databases to maintain information accuracy and integrity.

Update notifications of Child Safety involvement and liaise with or advise Health Information Access.

Monitor Transcription email account and action accordingly.

Distribute completed letters to correct folders for upload to ieMR.

Operate with a high level of autonomy and efficiency, meeting established deadlines and setting priorities, whilst producing and delivering medical correspondence for the public Outpatient Departments.

Demonstrate high level keyboard and organisational skills coupled with an ability to manage a heavy workload with variable priorities.

Communicate effectively with medical officers and other clinicians within CHQ HHS to ensure accuracy and timeliness in the delivery of the Transcription service. This will require a high level of communication and interpersonal skills.

Maintain a high degree of integrity, tact and confidentiality in written and verbal interactions with all levels of staff .

Demonstrate proficiency, or an ability to rapidly acquire proficiency, in a range of Queensland Health information and communication systems and applications including HBCIS, ieMR, DragonMedical Workflow Manager, and relevant Microsoft 365 applications.

Participate in mentoring other staff when required.

Assume general administrative responsibilities as required to contribute to the daily operations of the Transcription Service.

Actively participate in relevant departmental meetings.

Other administrative duties as delegated by the Manager, Medical Records or Transcription Supervisor.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

Opportunities for professional growth and development

Competitive renumeration

Annual pay increases

12.75% employer superannuation contribution

17.5% annual leave loading

Salary packaging

Employee wellness and assistance program

Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.